Fatal DirectX Error 11000002

[Airinya]

So, just a heads up, I was using a GTX 750 ti card and I was crashing CONSTANTLY - especially on graphically intense fights like the final SB trial. I could, literally, not get through the trial. This morning when I was doing a little additional poking around I found the 750 ti didn't fully support all the Direct X features. So, I finally said eff it and just went and purchased a new 1050 ti for 150 bucks. Uninstalled my Nvidia drivers, installed the new card, installed new drivers, and no more problem. Obviously not a solution for everyone, or anyone, else. However, this has worked for me for now - thank god. I can actually play the game.

[Eliroth-Kaminari]

I was crashing whit that error on first 2 days on my msi 1080 updated nvidia drivers to latest seems to fix issue for me.

[Metatime]

So, just a heads up, I was using a GTX 750 ti card and I was crashing CONSTANTLY - especially on graphically intense fights like the final SB trial. I could, literally, not get through the trial. This morning when I was doing a little additional poking around I found the 750 ti didn't fully support all the Direct X features. So, I finally said eff it and just went and purchased a new 1050 ti for 150 bucks. Uninstalled my Nvidia drivers, installed the new card, installed new drivers, and no more problem. Obviously not a solution for everyone, or anyone, else. However, this has worked for me for now - thank god. I can actually play the game.

Kind of hard to believe GTX 750 ti won't have all the dx11 features when dx11 been out for years. I honestly think it's on nvidia side and they need to test and fix it. I know you got a new card but anyone else having nvidia cards should complain on their tech support forum because we finally got some notice on the ati forums on this issue.

[Airinya]

Kind of hard to believe GTX 750 ti won't have all the dx11 features when dx11 been out for years. I honestly think it's on nvidia side and they need to test and fix it. I know you got a new card but anyone else having nvidia cards should complain on their tech support forum because we finally got some notice on the ati forums on this issue.

Well, my new card is Nvidia and isn't having any issues. Also, I don't know that it would be an Nvidia issue as I believe people with Raedons and other cards have posted about it as well. Regardless, before I switched cards I'd already submit feedback to Nvidia.

[TofuMoth]

Wow really? I posted my issue on the amd tech support and they say just to use dx9 and I told them dx9 isn't going to be supported in the future and I bought a dx11 card to use dx11 on. I didn't get a response after that lol

Do you have a link to what they say to you?

Here's the link to the current thread on AMD https://community.amd.com/thread/196446

[HeavensHell]

I have an R9 380x in my old build that suffered the same error and I fixed it by doing a clean uninstall of drivers with DDU and reverting to the 16.11.5 driver and turning off windows automatic driver update and my old build has no issue running FFXIV in DX11 until they sort the problem in an updated drivers.

[misterwuggles]

I have an R9 380x in my old build that suffered the same error and I fixed it by doing a clean uninstall of drivers with DDU and reverting to the 16.11.5 driver and turning off windows automatic driver update and my old build has no issue running FFXIV in DX11 until they sort the problem in an updated drivers.

Yeah I did the same recently and I've been okay for 3 solid days and counting. I expect it to still crash at some point, but it's probably stable enough to play. My issue was I underestimated just how persistent Windows 10 is with updating your drivers in the background so that's KEY. If you're trying to use an old AMD driver like 16.3.2--which is the version in which they fixed this issue back during HW--Windows is going to apply a newer version if it has it. You might be able to cut out some steps but this is basically what I did:

1. Delete your Windows store driver. Mine was from April 2017 so anything older was being replaced with this without any notification or restart required.
2. Set Windows to not include drivers with Windows Update in group policy.
3. Switch Device Installation Settings to not update stuff automatically.
4. Do a clean uninstall of existing drivers with DDU/AMD Cleanup in safe mode.
5. Re-install 16.3.2 drivers (or something else from this era if you think something is going to be more stable) and restart.
6. Give it some time and restart again just to make sure Windows 10 isn't installing a newer driver.

I included all the details of what I experienced in my ticket with AMD so hopefully that'll help get the fix into a newer driver. AMD's support while they didn't actually fix anything actually seemed to have read my email and had a good suggestion (to try 16.3.2 which specifically fixed this issue in HW). SE's support on the other hand gave me a list of generic things to try that I already tried and specifically detailed in my original email then closed the ticket. I'm going to say if you can't get it working with old drivers you're just going to have to wait for the fix to make it into a new one because SE doesn't really give a hoot.

[PriestBelmondo]

Yeah I did the same recently and I've been okay for 3 solid days and counting. I expect it to still crash at some point, but it's probably stable enough to play. My issue was I underestimated just how persistent Windows 10 is with updating your drivers in the background so that's KEY. If you're trying to use an old AMD driver like 16.3.2--which is the version in which they fixed this issue back during HW--Windows is going to apply a newer version if it has it. You might be able to cut out some steps but this is basically what I did:

1. Delete your Windows store driver. Mine was from April 2017 so anything older was being replaced with this without any notification or restart required.
2. Set Windows to not include drivers with Windows Update in group policy.
3. Switch Device Installation Settings to not update stuff automatically.
4. Do a clean uninstall of existing drivers with DDU/AMD Cleanup in safe mode.
5. Re-install 16.3.2 drivers (or something else from this era if you think something is going to be more stable) and restart.
6. Give it some time and restart again just to make sure Windows 10 isn't installing a newer driver.

I included all the details of what I experienced in my ticket with AMD so hopefully that'll help get the fix into a newer driver. AMD's support while they didn't actually fix anything actually seemed to have read my email and had a good suggestion (to try 16.3.2 which specifically fixed this issue in HW). SE's support on the other hand gave me a list of generic things to try that I already tried and specifically detailed in my original email then closed the ticket. I'm going to say if you can't get it working with old drivers you're just going to have to wait for the fix to make it into a new one because SE doesn't really give a hoot.

How does one stop windows 10 from updating drivers?

[HeavensHell]

How does one stop windows 10 from updating drivers?

1. Right click your start button and select system
2. On right hand side select system info
3. In system info tab on left hand side select advanced settings
4. In system properties tab select the hardware tab
5. In hardware tab select device installation settings
6. In device installation settings select the option "No Let me choose what I do" when you select that then it should bring up more options that check mark the box "never install drivers from windows update" and then it should be off.

If your drivers do manage to get overwritten just right click start and click device manager and go to your display adapter right click it go to properties then on the next tab go to driver then select rollback and it will rollback to the previous installed driver

[PriestBelmondo]

1. Right click your start button and select system
2. On right hand side select system info
3. In system info tab on left hand side select advanced settings
4. In system properties tab select the hardware tab
5. In hardware tab select device installation settings
6. In device installation settings select the option "No Let me choose what I do" when you select that then it should bring up more options that check mark the box "never install drivers from windows update" and then it should be off.

If your drivers do manage to get overwritten just right click start and click device manager and go to your display adapter right click it go to properties then on the next tab go to driver then select rollback and it will rollback to the previous installed driver

Thanks for the step by step was very helpful. Though when i clicked No it didnt bring up other boxes to check. Hope that's ok otherwise windows is going to keep updating the driver i assume?