We deserve a compensation

[PharisHanasaki]

True but a good company would still offer even the most insignificant thing for any inconvenience to their customers.

Not really. We've had periods of constant maintenance, not a single day has been refunded. It's up to them, and if you are playing right now you agreed to the ToS which says just that. They don't have to refund you in any way.

Why do people complain about the silliest of things. When we weren't able to use the DF last night, we were doing MSQs and other FC members we're leveling gatherer's and what not. There are lots of things to do in this game besides DF.

[Lambdafish]

Sure, I'll throw $0.50 worth of game time in your homeless cup OP.

[Jetstream_Fox]

Read the ToS. You accepted the possibility of your play being disrupted when you signed up.

Emergency maintenance/scheduled maintenance, and isp issues are understandable, but when the service is interrupted by malicious attack and bad game design that's a little bit different. Remove the DDoS and you still have a bottleneck issue that broke the apparent "new and better" servers, that issue is something SE can own judgement for.

A ToS isn't a bible or official law, within that ToS it also states they don't give you refunds, I can attest to that being false, and it also states about using 3rd party software which half the population uses, and hardly ever receive any type of discipline.

[PharisHanasaki]

Emergency maintenance/scheduled maintenance, and isp issues are understandable, but when the service is interrupted by malicious attack and bad game design that's a little bit different. Remove the DDoS and you still have a bottleneck issue that broke the apparent "new and better" servers, that issue is something SE can own judgement for.

A ToS isn't a bible or official law, within that ToS it also states they don't give you refunds, I can attest to that being false, and it also states about using 3rd party software which half the population uses, and hardly ever receive any type of discipline.

4. BILLING PROCEDURES AND RECURRING TRANSACTIONS
4.1 [...] All FFXIV Subscription Fees are billed in advance. All FFXIV Subscription Fees are non-refundable, with the limited exception in Section 4.7 below.

4.7 Refunds in Exceptional Circumstances Only. The entirety of your FFXIV Subscription Fee is applied by Square Enix to the FFXIV Service Account on the day that it is charged. All charges related to the Game are non-refundable unless third-party criminal activity is involved, as determined by Square Enix.[...]

[Lexia]

You can ask all you want but I don't think it going to happen.

[Fyce]

4. BILLING PROCEDURES AND RECURRING TRANSACTIONS
4.1 [...] All FFXIV Subscription Fees are billed in advance. All FFXIV Subscription Fees are non-refundable, with the limited exception in Section 4.7 below.

4.7 Refunds in Exceptional Circumstances Only. The entirety of your FFXIV Subscription Fee is applied by Square Enix to the FFXIV Service Account on the day that it is charged. All charges related to the Game are non-refundable unless third-party criminal activity is involved, as determined by Square Enix.[...]

This has nothing to do with refunds. Nobody is asking for a refund of their game or subscription time.
A compensation isn't the same thing as a refund.

[PharisHanasaki]

This has nothing to do with refunds. Nobody is asking for a refund of their game or subscription time.
A compensation isn't the same thing as a refund.

I quoted someone above. This wasn't a reply for the tread :>

[Jetstream_Fox]

4.7 Refunds in Exceptional Circumstances Only. The entirety of your FFXIV Subscription Fee is applied by Square Enix to the FFXIV Service Account on the day that it is charged. All charges related to the Game are non-refundable unless third-party criminal activity is involved, as determined by Square Enix.[...]

And here is a reason why people shouldn't quote things when they don't understand.

1. No 3rd party criminal activity happened with my account.

2. SE double charged my account and had zero shipping or invoice number to provide my bank or myself about said second purchase.

3. SE refused to refund me until a written statement by my bank proved what they already knew to be true.

4. Which my bank obliged and sent off whatever official form and transaction log they have access to, which resulted in me waiting 3 days for a response that came back and told me I was refunded due to a technical issue within SEs billing system.

So, your white knight attempt failed, SE refunded me for something that wasn't criminal. Funny how you didn't even try to bring up parsers being a direct violation of the ToS and only tried to self validate yourself and SE with their awful policies.

[PharisHanasaki]

snip

What do parsers have to do with this thread at all? That's why I didn't even bother replying to that. I was merely saying that the ToS does indeed mention the fact that they won't refund. Sure, there are definitely cases where they do, but in the end, as the ToS mentions, it will be determined by Square Enix.

[LunaFaye]

I just wasted 5 minutes reading the OP's complaint, as well as the following 3 pages, I should get compensated.