Lost stormblood access

[Winterkiss]

I purchased a physical copy from Amazon and have lost my SB access! This is the weekend! Seriously?! Does anyone have any advice? I bought the PC Physical copy from Amazon and have no code until it arrives.... Amazon website says delivery on July 4.....

[Lexia]

Is this process supposed to be automatic for me? Or is that only if I purchased the game through PSN?

Only if ordered directly off PSN is it done automatically.

[Bazzilicious]

Gotcha, thank you for clearing that up. Turns out this is going to be one hell of a headache as I just got off the phone with a complete ditz from my local GameStop... Learned my lesson. I'll stick with PSN and SE from now on.

[Newbcake]

If you purchased the game through Steam like myself, your CD key is found on the game page. Just put that in at the mog station

[Svalitz]

I purchased the physical PS4 CE from the Square Enix Online shop and they have completely effed me.

I spent $45 on the "Priority Expedited Shipping" and they did not even bother to send it out till the 21st!

Now I am locked out of SB for the entire weekend (plus however long it takes for the package to clear customs and arrive) because I have no code on hand to register the game, and they have not answered ANY of my inquiries when I've opened support tickets through the shop.

Customer Service is abysmal and a joke, I want a refund on my shipping because this is ridiculous, what company sends out copies AFTER launch and then locks their players out of the game.

WHY ARE YOU NOT SENDING REGISTRATION CODES VIA EMAIL AS WELL. Get it together.

[Svalitz]

Gotcha, thank you for clearing that up. Turns out this is going to be one hell of a headache as I just got off the phone with a complete ditz from my local GameStop... Learned my lesson. I'll stick with PSN and SE from now on.

SE is actually worse. at least you got a response and contact from a real live human being. SE provides nothing but robotic canned " FAQ help" e-mails.

[LonginusBolg]

I purchased the physical PS4 CE from the Square Enix Online shop and they have completely effed me.

I spent $45 on the "Priority Expedited Shipping" and they did not even bother to send it out till the 21st!

Now I am locked out of SB for the entire weekend (plus however long it takes for the package to clear customs and arrive) because I have no code on hand to register the game, and they have not answered ANY of my inquiries when I've opened support tickets through the shop.

Customer Service is abysmal and a joke, I want a refund on my shipping because this is ridiculous, what company sends out copies AFTER launch and then locks their players out of the game.

WHY ARE YOU NOT SENDING REGISTRATION CODES VIA EMAIL AS WELL. Get it together.

[Bazzilicious]

SE is actually worse. at least you got a response and contact from a real live human being. SE provides nothing but robotic canned " FAQ help" e-mails.

Ugh, that's unfortunate. I'm literally at a loss. I haven't a clue what to do. The email address that is associated with the purchase I made through GameStop is barren. No code. Not an ounce of help from the phone call I made. (I'm not making a damn trip over there. Eff all of that) If only it were as simple as them honoring the fact that many of us preordered the game and had early access while it was available? >_>

My nerves are bad...

[AlliciaCapulet]

Pre-ordered my physical CE the day it became available, right after the Frankfurt fanfestival, and then, they took the money somewhere in May. I still don't have it either, I live in Canada and paid the ridiculously high fees for shipping.

Same thing than everyone who complain here, I didn't receive it in time, and when I spoke to someone at the customer service, they said me it's not their fault or their problem, even if the package only left on June 21. It's my fault for living in Canada, according to the guy at SE customer service. So, SE is trully one of the worst company I had to deal with.

[Lexia]

Same thing than everyone who complain here, I didn't receive it in time, and when I spoke to someone at the customer service, they said me it's not their fault or their problem, even if the package only left on June 21. It's my fault for living in Canada, according to the guy at SE customer service. So, SE is trully one of the worst company I had to deal with.

Ordering stuff outside my countries borders has always been a crapshot in my experience could arrive in a week or could arrive in a month.