Quote Originally Posted by Mizunoko View Post
Due to there being no way to know if/what action the GM took we have no way to know if they are even doing their jobs or doing it right, and that in my OPINION is just a stupid way for a company to work. Usually a consumer wants to know if they are getting their service.
This is not how the world operates at all when it comes to accounts. It's good business practice to keep any action against an account private. Just because you have a beef with someone doesn't give you access to his or her account. Do you ask for a rule book and play-by-play for every customer service encounter to ensure they're 'doing their job'? I'm sure you don't. Would you like it if someone had access to actions taken against your account? I'm sure you would not. I assure you: a consumers want for privacy is greater than the want to know if someone else was banned.