Quote Originally Posted by Skivvy View Post
Your mortuary analogy doesn't really fit. If in the past, up until three years ago, your mortuary provided an all-inclusive service for a set fee, then maybe it would be relevant.
It is relevant as it is an example of how a business has a flat rate for standard services and charge for extra. This has been the business model for many businesses forever. It is the way of business, for good or ill.