Total lack of customer support

[Saikoh]

I've been signed up for one day, it doesn't work, and when you contact them they say they don't actually have to make it work. You really wouldn't want to cancel? Fault or not it obviously happened once last week too. Having a plan in place would make sense.

[Youkulm]

I've been signed up for one day, it doesn't work, and when you contact them they say they don't actually have to make it work. You really wouldn't want to cancel? Fault or not it obviously happened once last week too. Having a plan in place would make sense.

No, I would look up to see if there are currently issues, which there are.... and of which none or SE's issue. These most likely a Level 3 issues that SE cannot control at all.

I understand that would be frustrating but SE cannot control it, by canceling your account you're only punishing yourself because like customer service told you they cannot do anything about it.

Keep in mind that SE isn't the only company messed up when Level 3 goes down. Other games and services are also affected by this. SE can't charge in and make them fix it at the snap of a finger just like you can't call your ISP to do that. Sometimes things take time.

Maybe have some patience and see if it works out after the maintenance tonight. They may be trying to re route the NA servers so this doesn't continue to happen.

You're not the only one that wasn't able to get online to play. A majority of the players in all the NA servers couldn't get online.

I fail to see this as a technical support issue.

[Krovoc-The-Destroyer]

I've been signed up for one day, it doesn't work, and when you contact them they say they don't actually have to make it work. You really wouldn't want to cancel? Fault or not it obviously happened once last week too. Having a plan in place would make sense.

Of course they are going to tell you they don't have to "make it work". What would you suggest they do? Build their own fiber optic network around the entire NA continent? Because that is what they would have to do. Surely, you can see how ridiculous that would be.