How would I explain this games never changing formula?

[MagiusNecros]

If a rep actually came in on hot topics to say a thing or two, it would actually give incentive to make more susggestions. I don'the expect them to come into every topic, but when one topic voices numerous people unsubbing, you might want to say something to give them a LITTLE hope to stick around instead of plugging your ears.

The fact that none of the mods in the community openly speak with players in open discussions about the game itself only proves how disjointed they are. It will either be "we are doing this or that" or a niche "nice suggestion we will forward to our bosses and may consider it."

Of course maybe it's a matter of there is nothing left to say to people who feel there isn't much of a game to play.

Edit: At least when I go to a Mcdonalds a burger tastes like a burger and I'll always be rewarded with calories and nutrients to sustain my insignificant life. Which is more then XIV will ever have to offer.