Promotion is up on Amazon

[alimdia]

Here's a tip I got that should help you guys get your codes, if you contact customer service via chat and tell them that you hadn't received the code, they'll give you a code that works.

I confirm this works. I got my items in-game.

I'm really confused about how this thing works. I have multiple games already pre-ordered on Amazon that have the code listed at the bottom. Would I have to cancel one and then order it again to get a code?

Contact support, if that doesn't work or you don't want to, you can just cancel and re-order with just a few clicks.

[Cupcakesu]

Just want to confirm that contacting support works. My order shipped and the code email did not get sent with it, so I contacted them (to see if I could get it quicker) and they gave me my code.

[Jillian]

So the codes do work now? I got one from Amazon and it said the code was invalid. I told Amazon this and they told me the promotion does not start til tomorrow.

[Cupcakesu]

So the codes do work now? I got one from Amazon and it said the code was invalid. I told Amazon this and they told me the promotion does not start til tomorrow.

I already have my items in-game. Make sure there's no extra spaces when you paste the code.

[Jillian]

I already have my items in-game. Make sure there's no extra spaces when you paste the code.

There isn't. I guess they gave me an invalid code. I have to contact CS again. Thanks for the confirmation.

[ViaEorzea]

So the codes do work now? I got one from Amazon and it said the code was invalid. I told Amazon this and they told me the promotion does not start til tomorrow.

This happened to me as well. I hope this gets sorted out soon!

[NorthernLadMSP]

I already have my items in-game. Make sure there's no extra spaces when you paste the code.

You do get both the maid AND butler outfits, right? I just wanna make sure in case I ever decided to switch back to a female character.

[Cupcakesu]

You do get both the maid AND butler outfits, right? I just wanna make sure in case I ever decided to switch back to a female character.

You get both.

[Dustytome]

Just want to confirm that contacting support works. My order shipped and the code email did not get sent with it, so I contacted them (to see if I could get it quicker) and they gave me my code.

Just got my shipping notice and they didn't send the code either. Contacting support now.

[Dustytome]

No luck on getting the code. Support stated it'll be sent out up to two days after receiving notice of shipping. Guess it's luck of the draw which support person you get.