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  1. #28
    Player
    Melona's Avatar
    Join Date
    Jun 2016
    Posts
    3
    Character
    Fairy Floss
    World
    Coeurl
    Main Class
    White Mage Lv 60
    Quick update of sorts... Had a chat with Optus tech support and this was the result:

    (Optus tec):Our lead technicians had checked the routing of the NA server and it looks like it's connecting to a CA server and causing drop outs
    (Optus tec):It's actually something that we are unable to control on our end
    (Optus tec):You may need to contact the host to check it on their end as well
    You:Oh dang, okay. would you be able to perhaps tell me why this issue seems to only be affefcting Optus users if that's the case then? :/
    (Optus tec):I've actually requested for our lead technicians to look into this further since you did advise that only Optus customers are affected
    (Optus tec):Although it's something that we are unable to control
    (Optus tec):We'll check if there are anything that we can do on our network then for you

    ...so fingers crossed :/
    Also sent a tweet to Optus, but it seems as if they're not replying to me, lol.
    Edit: also opened a SE ticket. lets hope this gets resolved soon! If you guys could maybe help speed up the process by sending in some too... LOL
    (0)
    Last edited by Melona; 06-09-2016 at 02:03 PM.