Quote Originally Posted by GabrielK View Post
You paid 3 consecutive months in the specified time frame ?
If so, and you don't have the Legacy status, contact support and make your case.

If you believe the time frame is unfair, well, I understand where you're coming from...
To be honest, I don't know how many months I paid in 1.0 without going back and looking at actual statements. I know I played at the beginning, during the free period, and some time at the end. However, I know I didn't play right at the very end of 1.0.

Though, I do recall that after 1.0 had ended and 2.0 was going to be entering in to beta, I attempted to access my account. However, for about a month or longer, I was not able to access my account through Square-Enix at all. It was simply as if my account had vanished and the email I had registered under was no longer recognized as an account holder. This was around the same time that Square-Enix had begun transferring data over to MogStation (or whatever had happened when they began switching over to that newer system when 2.0 was beginning). I tried to get access through password changes (but with my email no longer being recognized, the emails couldn't be sent.), and attempted to login in with numerous emails and passwords I used to make sure I that maybe I wasn't just forgetting my details.

Nothing worked.

Then, as if it couldn't get more strange, my account started working again. However, when I checked my information, any record of my 1.0 subscription was gone. So, I dug through my stuff and found the key for my 1.0 Collector's Edition and reentered it because they were still valid for use for 2.0. The system recognized my key and I was granted with a 2.0 Collector's Edition. The system acted as if I had never registered that information before.

I play the beta, I get early access, I log in for 2.0 when it starts. However, my character from 1.0 was never there. As I've pointed out before, all of her character creation data exists. When I pull up the creation templates, there is a specific data that is labeled "Version 1.0" along with my Alpha and Beta character templates. The character herself, apparently, was lost in The Calamity.