thats because archage is a korean mmo. these games are always super pretty and have nice gameplay but on endgame it always falls short and down to this problem which most western players HATE : RNG+GRIND. which is plain unfun to do for most. heck even FF14 players know how bad RNG is sometimes and this game is very friendly compared to games like aion or archage when it comes to RNG.

idk why this is a problem with most mmos from the east. somehow they dont seem to SEE the problem at all...

also the communication with the western playerbase seems to not interreset them at all. was seen in aion over the years. they didnt change a single thing that made players quit in time.