Error code 2002 and 90000

[Raist]

It's a networking issue in route to the servers. Need to get with your ISP to properly investigate and make the necessary corrections to provide a more stable route. I have over 125 days worth of playtime (Total Play Time: 125 days, 4 hours, 45 minutes)...would not have that much playtime if I hadn't brought my ISP in to address my problems last year.

Can usually test/prove this through the use of a VPN service. During the free trial you can try multiple locations to tunnel through. When you find one that is stable you can take a snapshot of the route through a tracert, then do another snapshot while on the route your ISP assigns and submit them for review. Should be enough information for them to work from to figure out what is going on and make adjustments.

Mileage may vary on the initial progress...it may take some persistence to get them moving on it, but it is a known problem and has been proven that the ISP's have ways to improve your stability. Don't settle for the usual "no" and "not our problem" responses. When changing the route via a VPN resolves it---it proves it CAN in fact be corrected through the routing policies. That is basically the benefit of what a VPN does--allows you to alter/bypass the parameters of the routing that are negatively impacting your sessions.

[T2teddy]

It's a networking issue in route to the servers.<snip>
Can usually test/prove this through the use of a VPN service. During the free trial you can try multiple locations to tunnel through. When you find one that is stable you can take a snapshot of the route through a tracert, then do another snapshot while on the route your ISP assigns and submit them for review. Should be enough information for them to work from to figure out what is going on and make adjustments.

Mileage may vary on the initial progress...it may take some persistence to get them moving on it, but it is a known problem and has been proven that the ISP's have ways to improve your stability. Don't settle for the usual "no" and "not our problem" responses. When changing the route via a VPN resolves it---it proves it CAN in fact be corrected through the routing policies. That is basically the benefit of what a VPN does--allows you to alter/bypass the parameters of the routing that are negatively impacting your sessions.

Thanks for all the many times you try to help people, Raist, however the majority of what you said may as well be an alien language to people like me who pretty much only know how to turn on a pc and surf or play a game.

[Raist]

Thanks for all the many times you try to help people, Raist, however the majority of what you said may as well be an alien language to people like me who pretty much only know how to turn on a pc and surf or play a game.

Lean on your ISP for help, or pull in a tech savvy friend... or follow one of the many guides that have been posted here repeatedly (both user made and links to published material). Here is one such guide from Blizzard I've linked often:

https://us.battle.net/support/en/art...g-a-traceroute

Here are the registered names for the Canadian Lobby servers that can be used for testing:

neolobby02.ffxiv.com
neolobby04.fxiv.com
neolobby06.ffxiv.com

Installing and configuring a VPN will be covered by those providing the service...but it is usually fairly simple--often a self-contained installer or a how-to guide to set it up with Windows own connection manager. You set the location to connect to (or enter the appropriate address in the Windows manager), click the button that makes the connection, then play as normal.

Things are fine for far too many people for it to be strictly a server based issue. Routing issues are a known problem in general for web based services and also have been proven to be at fault with XIV quite often. It needs to be flushed out....no matter how good the servers are running, a bad route can make the game unplayable.

[TendoFg]

Having similar issues. I've been playing since 1.0 and have had absolutely no connectivity problems from then, right up until a month or so ago. The problem intensified when they disabled the auto d/c function.

My 90002 errors started off as an infrequent annoyance but have recently increased in frequency to a point where i can't play for more than an hour or two without disconnecting.

I've gone into my router settings and forwarded the ports outlined in various guides and they have had little to no effect.

People seem nearly 50 % divided on whether it's an ISP issue or a server side issue with the game but I'm pretty sure(although can't be 100 % certain) that it's not ISP related because surely these problems would have occurred a lot sooner than they have and I play a lot of other games online without problem. The fact I've never had these issues before a month ago with FF XIV leads me to believe it's something that's been implemented server side recently.

Regardless, many many people are having these problems now and the number of people complaining over the past couple of weeks has risen substantially. I really don't want to stop playing FF XIV as i play it nearly daily but with these connection issues, i just can't get myself motivated to do anything worthwhile in game for fear of 90k.

[Wyvrex]

I've seen this issue everywhere online, from people on PC and consoles, all over the world - this is definitely not the problem of individual people's internet, not when the issue is so widespread (one or two maybe, but not thousands, just check out how many threads there are on this one topic just on this forum's support pages, there is one on the 'looking into' section of over 200 pages!). If it were an ISP thing, there would be loads of people offering a working solution, but nothing people have tried has seemed to make it stop. Basically, there are hundreds of threads about this one issue with no answers in sight

I thought yesterday's maintenance would fix it, but it seems to have made it worse as now I'm getting thrown out every few minutes instead of every 30 mins or longer. Just now was the last straw - got thrown out at the end of a long single player duty for my level 60 class quest and there is no way I'm going back in for fear of 90002 error - also means I can't do the dungeons .

It's looking like I'm gonna have to give up on doing anything significant on this game until it's fixed which sucks coz I was planning on doing an eternal bond in the next few weeks - no way the server is gonna hold for that length of time!

I've been playing the game for over 6 months with no previous error - seems to have been since 3.05 was installed :S my husband is also playing on PS4 and gets d/c'd.

Please fix this squeenix, I love playing this game too much to give it up now!

[Raist]

I've seen this issue everywhere online, from people on PC and consoles, all over the world - this is definitely not the problem of individual people's internet, not when the issue is so widespread (one or two maybe, but not thousands, just check out how many threads there are on this one topic just on this forum's support pages, there is one on the 'looking into' section of over 200 pages!). If it were an ISP thing, there would be loads of people offering a working solution, but nothing people have tried has seemed to make it stop. Basically, there are hundreds of threads about this one issue with no answers in sight

I thought yesterday's maintenance would fix it, but it seems to have made it worse as now I'm getting thrown out every few minutes instead of every 30 mins or longer. Just now was the last straw - got thrown out at the end of a long single player duty for my level 60 class quest and there is no way I'm going back in for fear of 90002 error - also means I can't do the dungeons .

It's looking like I'm gonna have to give up on doing anything significant on this game until it's fixed which sucks coz I was planning on doing an eternal bond in the next few weeks - no way the server is gonna hold for that length of time!

I've been playing the game for over 6 months with no previous error - seems to have been since 3.05 was installed :S my husband is also playing on PS4 and gets d/c'd.

Please fix this squeenix, I love playing this game too much to give it up now!

Must be new here... or at least new to this issue on these forums.

It has been repeatedly demonstrated how people have resolved the issues by getting a more stable route established--be that via VPN, working with their ISP, or from the congestion subsiding over time. There was even a thread here in recent weeks where it was disclosed there were downed nodes in the south east affecting scores of players--it was the exact same symptoms. People reported resolving the matter in the short-term by using a VPN service to route away from the failing hops until services were restored.

The issues frequently show up in multiple forums for games and other services. The last mile ISP's routinely get taken to task over it on their own forums. It shows up regularly at composite sites like the dslreports forums and tracking sites like downdetector.com and such. There have been filings with the FCC over the issues. It was a major point brought up in the net neutrality debates. It was also brought up frequently in the TWC/Comcast merger discussions as well. There have been studies and blog posts done on the matter for years. The threat of the congestive failures have been there for decades--there were even checks and balances built into the TCP/IP protocol to fight the issue.

It is nothing new. Perhaps new to you, but not to the community and certainly not to the industry. The problem is that the public has not been properly informed on the matter...and the ISP's get away with overselling bandwidth (not to mention overpricing it in many cases). Most people don't even understand that they mistakenly are calling their bandwidth plan their speed...they've all been duped by their ISP's for far too long.

I and others have posted scores of information on the matter from various sources. Gonna copy/paste a previous post from another thread in hopes it might lead to a better understanding of what may actually be causing these connectivity/stability problems for many of you guys:

http://forum.square-enix.com/ffxiv/t...=1#post3149203

Knowledge is empowering....


“Chicken” | A Game Played as a Child and by some ISPs with the Internet
Observations of an Internet Middleman
When the Middleman and ISP are Aligned
Heads ISPs Win, Tails You Lose (And a way to fix it)
Verizon’s Accidental Mea Culpa
“Not” Neutrality?

Running a Trace Route (a how-to from Blizzard for investigating problems)

Lobby server addresses in Canada that can be used for testing in case you don't have the actual IP address you use when playing the game:

neolobby02.ffxiv.com (this is Aether, unsure which of the other two is on what address)
neolobby04.ffxiv.com
neolobby06.ffxiv.com

A site that tracks the status of lots of services---major ISP's and services like Hulu, PSN, XBL, etc., along with links to a couple ISP's pages for convenience

https://downdetector.com/companies
https://downdetector.com/status/comcast-xfinity
https://downdetector.com/status/att
https://downdetector.com/status/time-warner-cable



Site with internet usage statistics. Note, this is the company that mirrors our patches for SE. They are really big on network optimization, and track all kinds of stats on the web.

http://www.akamai.com/html/technolog...try/index.html
http://www.akamai.com/html/technolog...b-monitor.html
http://www.akamai.com/html/technolog...b-metrics.html


Now go forth minions... take your ISP's to task and demand they fix your broken internet!


All kidding aside. There are known issues with North America's infrastructure that lead to the very issues you guys are constantly complaining about. Those who are in the know understand the pitfalls, and have been able to go after their ISP's and get things cleaned up. The only thing separating them from you is a little better understanding of how things work, how to spot the signs of the known problems, and how to best go about seeking help. Hopefully the links up near the top will serve as a means to that end in providing you a basic understanding of the problem, and how you can track/document the signs so you can forward good information to the proper people at your ISP to get a proper assessment that <hopefully> will result in them getting the problems addressed.


Alternatively... you could just try some VPN services (most have some manner of free trial or free use policy you can use for testing---is a good way to demonstrate the issue to your ISP as well). Most will allow you to tunnel to different locations, allowing you to select alternate routes on demand to find a more stable path.

[pyroxferroite]

Same thing is happening to me. REally bad the last 4 days. I have tried what they say as playing during times when less people are on but this has not helped. I am trying to get the yo-kai weapons achievement and every time I enter a fate, or after a minute or so of play time or during a fate I get kicked completely from game with always the same 90002 error. Enix needs to fix this. Were playing on a subscription, we should get to play or get our money back for the (days, Weeks) we can't play because of this.

[Rover1983]

Lean on your ISP for help, or pull in a tech savvy friend... or follow one of the many guides that have been posted here repeatedly (both user made and links to published material). Here is one such guide from Blizzard I've linked often:

https://us.battle.net/support/en/art...g-a-traceroute

Here are the registered names for the Canadian Lobby servers that can be used for testing:

neolobby02.ffxiv.com
neolobby04.fxiv.com
neolobby06.ffxiv.com

Installing and configuring a VPN will be covered by those providing the service...but it is usually fairly simple--often a self-contained installer or a how-to guide to set it up with Windows own connection manager. You set the location to connect to (or enter the appropriate address in the Windows manager), click the button that makes the connection, then play as normal.

Things are fine for far too many people for it to be strictly a server based issue. Routing issues are a known problem in general for web based services and also have been proven to be at fault with XIV quite often. It needs to be flushed out....no matter how good the servers are running, a bad route can make the game unplayable.

What do you mean by those providing the service? As in my own ISP will provide one for me? I need to get this connection issue resolved. Having to use a 3rd party program like PingZapper is fuckin ridiculous