Error code 2002 and 90000

[Vazerus]

Bye bye! You can leave. People who leave the game because of one bug before release and doesn't give it some time, is bad for the community anyways. Please give it some time its a new expansion.

I like how people think every run expansion or new game, they should run perfectly off release or pre release. Bugs are going to happen. Just have to report without getting your panties in WOD. I say if it happening by 24th in the morning, then its worth complaining more than just report.

The thing is, Square Enix should have anticipated more players starting/returning and should have allocated more servers to alleviate the congestion that was inevitable. They should have also been able to predict that having Balmung and Gilgamesh on one data center was/is a terrible idea, given the population densities. As someone who doesn't have much time to play, there is no excuse for:

1) No support all weekend during the pre-release, even as someone who wasn't ready to go into the expansion area. IT should be on deck to solve issues as they arise for at least 48 hours until they know everything is stable.
2) Disregard that there is even an issue (see quote below). The issue wasn't unexpected, so why was there no work done to prevent it?
3) 40+ attempts to login to a game I pay for monthly, with an expansion I had just purchased last week, to actually take advantage of the services I paid for. This applies twice, since both my wife and I play together.

I'd like to a moment to clarify the errors you're seeing when attempting to log into the Aether data center. These errors are not something to do with a bug, or unexpected problem, on the part of the lobby server or World servers. What you're seeing with these errors is a result of the massive congestion surround Balmung and Gilgamesh (two of the largest NA Worlds), which happen to be on Aether. These two Worlds maintain an almost maximum number of concurrent users because of how large the population is on both of them. The errors you're experiencing are due to the large amount of congestion.

[farcrowe]

Yeah now I'm getting the 2002 error on every data center I have tried (all of them).
Sure wish this problem would get straightened out.

[Neophyte]

Me too. Got thrown out from Alexander raid and can't relog since then.

[Raist]

It is a known problem with the internet. It is specific to certain areas and certain carriers and/or the exchange points to other carriers. You don't usually use your last mile ISP's network exclusively to get to any given service on the internet...that just isn't how it typically works. If the content you want is hosted on someone else's network there will be at least two ISP's involved--if the networks are in disparate enough areas there will be 3 or more ISP's involved.

And therein lies the problem. The people you are more likely to deal with initially when you call your provider will usually be looking only at your localized segments---say in/around South Carolina but not Virginia, NY/NJ, Chicago, Toronto, etc. along the entire path you take specifically to get to a particular server (an important side note: Blizzard West Coast from Arizona is NOT likely to be contact severs in both Japan and Montreal like this game does, so you can't compare this connection to that one). They also are not likely to be looking at the exchange to their third-party routing partner, something that is set up and maintained by a higher tiered team than the helpdesk guys. That is why you need to be pushing for a higher tier of support (tier3).

So your ISP isn't necessarily "lying" but you aren't getting the whole truth. There are countless cases of these issues occurring across multiple users in multiple regions for multiple web services spanning decades that have identified these very issues in route to servers that got things cleared up through their ISP's assistance. It is a known issue to check for that needs to be ruled out and if found resolved because no matter how stable and robust a server may be, an unstable route will cause problems. Period. It isn't hypothetical. It is essentially "Networking 101".

As for SE commenting on the matter...there really isn't anything more to say then they already have and do with the maintenance announcements. They have announced planned and completed infrastructure changes. They have announced issues,maintenance, recovery of third party partners they have agreements with for running the services (Sony and Ormuco). Anything outside of that is fourth party to them and as such they have no actionable agreements--our ISP's however have such agreements in place. SE has a thread for gathering information to contact those ISP's, but unless they can enter into a peering agreement there isn't much else they can do if that ISP chooses to not take action. That is where we come into play--we pay for their service and as such have more influence. But some may have to be more persistent in demanding they take action...mileage will vary, but they can be pushed into taking action in more cases than not.

[Abauge_Goga]

SE, Balmung has been full since before the new Heavensward. Now i am sitting in a que with 976 people ahead of me.
Please.. Please fix this.. did you expect the population to drop on this launch??????
Like wtf.. fix this shit please.

[NoxNebula]

9002 Errors still aren't solved...big waste of money so far.

[MikotoKanzaki]

I'm getting error 2002 as we speak. So frustrating.
Game instantly crashes after the error appears. This happens to me after every single maintenance.

[DarkB]

Hello. i'm getting this error 2002, cannot connect to Data servers. When it does my character isnt there anymore, just blank. I have to quit the game launcher.
This is a huge issue, i just bought heavensward and cant play.

Gosh i played for hours without a problem now i cannot log in back in game anymore... Come on...

it looks like http://forum.square-enix.com/ffxiv/t...s-%28Jul.-4%29 isnt resolved yet..

Recovery from All Primal Data Center Worlds Technical Difficulties (Jul. 4)

[Huunia]

I'm on Balmung and I haven't been able to get on for a day now. Constant 2002 errors and I can't even get to my character screen.

[GoruDan]

I was playing for hours today no problem. Suddenly I'm out of the game and can't get back in for over an hour. Try changing DNS settings etc. I've been playing mmos for years and this is the first game I've had this type of connectivity error. I already have one guildie canceled his sub for this error, I might not be far behind.