Quote Originally Posted by Estheim View Post
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True. But a possibility of getting slated is still better than total silence, which is almost an admission of guilt in itself. As a professional company, you'd be expected to take responsiblities for your mistakes. And being silent keeps your customers in the dark and confused.

There's just no way keeping silent is a better option.

We paid for a delivery and a product that aren't available to us and the company responsible for it isn't taking care of the problem as far as we know because they are being silent on the issue.

And what's more, the content we are paying for will be blocked to us for a mistake we are no part of. The reason for the second code and the end of the early access is to make sure no one takes a free ride through Heavensward and to make sure that you paid for the expansion. Putting the code in the actual physical box appears to me to be a logistical mistake that we are now paying the price for. Everyone, whether physical or digital should get their code through e-mail as to avoid the situation we are now seeing.