Accessing HW content on ps4

[Carmichrobe]

It is now working THANK YOU

[CrimsonDemon]

Lol got the download. 9mb per sec. now nerfed to 0.50 gg someone doesnt want me online..

Mines worse .11mb lol

[Bayohne]

Greetings!

Thank you all so much for your patience! The Development team was able to confirm, test, and implement a fix that has now been distributed as a patch.

Please look over the News article that we posted along with the instructions on how to correct the issue.

We have confirmed an issue that PlayStation®4 disc copies of FINAL FANTASY XIV: Heavensward are unable to access Heavensward content under certain conditions despite having registered the promotion code and Mog Station showing it as activated.

If you believe that you are experiencing this issue, please close the game software and follow the steps below to update your FINAL FANTASY XIV launcher and re-download the game content.

■Steps to Re-download Heavensward Content

1. Close the game software if you are currently logged in
2. Launch "FINAL FANTASY XIV" from the PS4 home screen
3. Wait as the game launcher updates automatically
4. Log in to the game with your Square Enix account credentials
5. Wait as "FINAL FANTASY XIV: Heavensward" re-downloads update files
6. Confirm that you can access Heavensward areas, or are able to create an Au Ra character

We sincerely apologize for the inconvenience this may be causing our players.

Further information on the cause and the issue itself will be detailed in a follow-up news.

Once more, thank you so much for your patience during this time!

[CrimsonDemon]

by chance could you tell us why it wasnt working and how you fixed it just out of curiosity for me

[Bayohne]

Greetings once again,

Producer/Director Yoshida has made a post regarding this issue that I would like to share with all of you here.

Hello, everyone.
FINAL FANTASY XIV producer and director Yoshida here.

I would like to sincerely apologize for the inconvenience caused by the issue where Heavensward was not accessible under certain circumstances when installing the PlayStation®4 disc version of FINAL FANTASY XIV: Heavensward.

Just as we recently announced, a special update has been made on the PlayStation®4 launcher to address this, and we've confirmed that Heavensward will install properly for those of you who have registered your promotion code. I apologize for the time it took to identify the source of the issue and address it.

In comparison to the other platforms, the system for adding content to the PlayStation®4 via disc is extremely complex in nature, and we were unable to detect the occurrence of this issue under these specific circumstances. In order to make it so everyone could play a bit earlier, we adopted a method where the data would be downloaded ahead of time, and then installed from the disc. Regardless of whether you purchased the disc-based version of the game or not, you would download the Heavensward content first, which led to these issues.

We have identified the underlying issue and are currently working with Sony Computer Entertainment to make further fixes. Once there is more progress on this I will make a follow-up.

To make up for the inconveniences caused by this issue, we are planning to send those affected an in-game item or something similar that we can use to address the inconvenience in some way. Once we have decided on the details I will let you all know. Additionally, if there happens to be any other issues related to this, please report it in this thread or to the Support Center. We'll be continuing to address any issues that may arise.

Once again, I would like to offer my sincerest apologies for the inconveniences caused by this issue, and I appreciate your continued support of FINAL FANTASY XIV.

[ShadowHunterrX]

Thank you dev team , Yoshida and Bayohne !

[ecco256]

Greetings once again,

Producer/Director Yoshida has made a post regarding this issue that I would like to share with all of you here.

Thanks so much Bayohne! The issues were dealt with swiftly and with style. Maybe you could suggest Ultros as an exclusive mount for us? Who doesn't love Ultros

[My_Wet_Rooster]

Thanks so much Bayohne! The issues were dealt with swiftly and with style. Maybe you could suggest Ultros as an exclusive mount for us? Who doesn't love Ultros

Or how about Typhon as a flying mount?

[CrimsonDemon]

thank you very much im glad i came to the forums to get this resolved love you yoshi love the game keep it up plz cant wait for the next one maybe add a duel weilding sword job that would be nice to see lol

[Mrmeowmeow]

That's strange..Downloaded the new patch, the HW homepage shows now also I can create the new Race however despite completing all the of the main quest line, still can't gain EXP or continue with the HW quest line. In the middle of re-downloading the whole thing again.