Their job is to pass on our concerns to their company, not filter it. That said, if we aren't getting any responses in return on the matter, it just tells us that there aren't any actions on the company's part being taken to resolve the issue.How can you actually get mad at the community reps... they've done pretty good keeping up and responding to the community in general so far.
Ultimately the only real thing a rep response can give you is temporary appeasement and happiness, which is nothing a little emotional eating can't accomplish.
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