Terrible Payment System

[Rannie]

I cancelled my click and buy account... well I'm in the process of cancelling it. I'm all for monthly pay where they take it out of the card for you but not if the company has bad reviews like it does as well as the horror stories

[Kailea_Nagisa]

people say that they can not cancel their Click&Buy.... has anyone tried this?.....

http://clickandbuy.com/US/en/sa/help...bereich=surfer

[Rannie]

Hmmm I didn't have trouble cancelling or starting the cancelling process... it's more of a bs process than anything. being a terrible company to close the account you have to wait 7 days from when you started trying to cancel then after the 7 days you have to leave the account alone for a month and then it's inactive and deleted. betcha 10 -1 that if you bounced the account or didn't pay their fees they'd have no compucture to terminate your account in less time

[SilvertearRen]

If I remember correctly one of the Dev's did make a response over on the FFXI forum, but it was kinda one of their famous "we are looking into it" responses. Someone did post it up here on the thread at some point showing they has said something to the FFXI players...so they have said.... something to them... >.>;

I don't even care if they said we are looking into it, I'd just like a Dev to say 'yes we see this thread' though I am sure they have, how can you miss it? XD

To be honest, my frustration with this issue is reaching a point where I'm ready to blow my tiny savings account and travel to Tokyo to personally bring this problem to their attention.

[Rannie]

To be honest, my frustration with this issue is reaching a point where I'm ready to blow my tiny savings account and travel to Tokyo to personally bring this problem to their attention.

I know this isn't great to say but I would pay to see someone do that. Maybe it would knock some sense into them... either that or land someone in jail but.... They do need to say something to US (ie XIV players)

[SilvertearRen]

I know this isn't great to say but I would pay to see someone do that. Maybe it would knock some sense into them... either that or land someone in jail but.... They do need to say something to US (ie XIV players)

Yep...and we both know that Square STILL wouldn't listen even if that happened, because it would all get swept under the rug. No wonder I'm starting to dislike the Japanese. Their "tradition-bound" ways are starting to become very idiotic in the context of an international business.

I bet this problem would gain so much more traction if the Japanese players in the FFXIV/FFXI community also threw their lot in with us to get Square to change payment processors. I'm sure THEY would not want to see the game die out...

[Becken]

Here is the link to the page with the rep.
http://forum.square-enix.com/ffxi/th...thanks./page63

Just wanted to copy this here to make sure you guys saw our post on the FAQ thread:


Originally Posted by Bayohne

Greetings all,

We wanted to take a moment to let you know that we are aware of the comments and discussions taking place regarding the new payment procedures not only on the official forum, but on the community sites, as well.

While we don't have specific details to share at this time, we do want to inform you that improving the payment processing options are still a part of an ongoing process. We will continue to take all the feedback we receive as we strive to make the experience as user-friendly as possible for all of our customers going forward.


Please continue to provide your feedback, it is continually added to our discussions.

[Rannie]

That's great and all that a rep responded on the FFXI forum but what about us. Granted yes we aren't paying to play the game yet but it would be nice for a little drive by post from one of the devs for us as well. Remember not all of us either

A: Have ever played FFXI
B: Still Play FFXI
or
C: Even realized that they had their own forum as well.

Not saying this to be mean at all either just saying it would help us out some or atleast try to ease our minds on it.

[SilvertearRen]

Here is the link to the page with the rep.
http://forum.square-enix.com/ffxi/th...thanks./page63

Just wanted to copy this here to make sure you guys saw our post on the FAQ thread:


Originally Posted by Bayohne

Greetings all,

We wanted to take a moment to let you know that we are aware of the comments and discussions taking place regarding the new payment procedures not only on the official forum, but on the community sites, as well.

While we don't have specific details to share at this time, we do want to inform you that improving the payment processing options are still a part of an ongoing process. We will continue to take all the feedback we receive as we strive to make the experience as user-friendly as possible for all of our customers going forward.


Please continue to provide your feedback, it is continually added to our discussions.

Feral Ren narrows her eyes at the post in a quiet, hostile stare.

Ah, yes. The usual "We're looking into it" blather...

What I want is a concrete statement on the matter that will indicate to us that we will not have to put up with ClickandBuy.

And no, Square Enix Crysta is NOT an acceptable alternative. Not with the way Crysta purchasing, and pricing, has been set. It's deliberately tailored to ensure there will be a little bit of Crysta left over from each purchase that will translate to a little bit of extra money in Square's pockets.

For the financially not-well-off, that is an unacceptable scheme. And even more unacceptable is forcing them to use their credit cards with a very irresponsible payment processor, like ClickandBuy.

Sorry, but I fully expect and demand a response from Square Enix that goes along the lines of: "We will begin offering other payment options such as the ability to subscribe through PayPal."

[SilvertearRen]

That's great and all that a rep responded on the FFXI forum but what about us. Granted yes we aren't paying to play the game yet but it would be nice for a little drive by post from one of the devs for us as well. Remember not all of us either

A: Have ever played FFXI
B: Still Play FFXI
or
C: Even realized that they had their own forum as well.

Not saying this to be mean at all either just saying it would help us out some or atleast try to ease our minds on it.

FFXI and FFXIV are both now on the same technical framework for payment through the Square Enix Account Management system, so it stands to reason that if FFXI ends up offering new payment options, FFXIV will mirror those options.