Terrible Payment System

[SilvertearRen]

Here is the link to the page with the rep.
http://forum.square-enix.com/ffxi/th...thanks./page63

Just wanted to copy this here to make sure you guys saw our post on the FAQ thread:


Originally Posted by Bayohne

Greetings all,

We wanted to take a moment to let you know that we are aware of the comments and discussions taking place regarding the new payment procedures not only on the official forum, but on the community sites, as well.

While we don't have specific details to share at this time, we do want to inform you that improving the payment processing options are still a part of an ongoing process. We will continue to take all the feedback we receive as we strive to make the experience as user-friendly as possible for all of our customers going forward.


Please continue to provide your feedback, it is continually added to our discussions.

Feral Ren narrows her eyes at the post in a quiet, hostile stare.

Ah, yes. The usual "We're looking into it" blather...

What I want is a concrete statement on the matter that will indicate to us that we will not have to put up with ClickandBuy.

And no, Square Enix Crysta is NOT an acceptable alternative. Not with the way Crysta purchasing, and pricing, has been set. It's deliberately tailored to ensure there will be a little bit of Crysta left over from each purchase that will translate to a little bit of extra money in Square's pockets.

For the financially not-well-off, that is an unacceptable scheme. And even more unacceptable is forcing them to use their credit cards with a very irresponsible payment processor, like ClickandBuy.

Sorry, but I fully expect and demand a response from Square Enix that goes along the lines of: "We will begin offering other payment options such as the ability to subscribe through PayPal."

[SilvertearRen]

I've started talking with some Japanese players about the problem. Even though it doesn't involve them, they have expressed disgust at the fact that Square Enix is purposely stonewalling us on this issue. They do not appreciate the fact that Square has chosen a company known for scamming/fraud/irresponsible practices to process the payments of foreign players.

They also agree that Square Enix is STILL acting with their heads up their collective arse, as if the internet age had never come. You know, "make the game, publish it, move on" mentality that prevails in most game developers involving singleplayer RPGs.

Square appeared to have learned their lesson after the launch debacle, but it seems that they have relapsed into their old ways on hot-button issues.

[Zanfire]

luckly we get to see the FFXI players deal with this BS first. Wonder how many people they can piss off?

not sure why its so hard to just let me put in my CC and they take it directly....its like they are making it hard for me to give them my money....

[Chocobits]

Oh by the way, my signature is being censored. I started a QQ troll thread about it but then let it go. I'm still looking into a new sig picture that accurately conveys my message without setting off red flags with SE. Apparently depicting Click and Buy as actual criminals that are intent on robbing you (which they are) results in a censorship.

[Jennestia]

Oh by the way, my signature is being censored. I started a QQ troll thread about it but then let it go. I'm still looking into a new sig picture that accurately conveys my message without setting off red flags with SE. Apparently depicting Click and Buy as actual criminals that are intent on robbing you (which they are) results in a censorship.

If this is said "censored signature" you are clearly trolling in general, which is likely why it was deleted in the first place. All you're doing is slandering SE in your sig..no company, western or eastern, would rightfully allow that if they have active moderation team and you know it.

[Kailea_Nagisa]

Oh by the way, my signature is being censored. I started a QQ troll thread about it but then let it go. I'm still looking into a new sig picture that accurately conveys my message without setting off red flags with SE. Apparently depicting Click and Buy as actual criminals that are intent on robbing you (which they are) results in a censorship.

people pretty much told you to shutup in your little QQ thread, you will get it here as well, your sig was against forum rules, deal with it.

[mysterytaru]

people pretty much told you to shutup in your little QQ thread, you will get it here as well, your sig was against forum rules, deal with it.

Even more hilarious is that the thread has disappeared. Not even a little red 'deleted' icon and placeholder in the listing. LOL

[SilvertearRen]

I don't think he was trolling hard enough to really justify a deletion. The reality is that ClickandBuy's conduct HAS been on the same level that could be described as criminal. They are as bad as the Chinese companies that do not offer customer service; like a particular LCD monitor manufacturer I'd bought from, but found a lot of dead pixels on. I had to threaten NewEgg with a lawsuit to get it replaced, because the manufacturer was completely uncontactable.

ClickandBuy's behavior is no different from this scenario. What really irks me is that the financial ombudsman in the UK has no real viable way to be contacted by e-mail to file appropriate complaints with. So I am starting to think it's a huge illegal scheme of some sort that has not been given proper oversight by the UK authorities.

It is against the law in just about any country to not give proper customer support to those who use your services, especially when it involves money.

[Jennestia]

That sounds more like a conspiracy theory.

[SilvertearRen]

That sounds more like a conspiracy theory.

You know, people are going to be influenced by "conspiracy theories" when it involves a company that has remained silent for months (and counting) on a legitimate issue. People are going to start doubting whether or not Square Enix is doing business in good faith.