Lag

[Medicine]

In far too many cases, we are finding it is an issue with who our ISP's are pairing us with to get to Ormuco (SE's ISP). SE has no influence of those policies---you will have to go to your ISP's tier3 support about such issues if you find them on your assigned route to Montreal.

Never had an issue with my ISP before now ever since patch 2.4 I've started lagging, are you saying that my ISP suddenly just kinda decided to change something about that right when 2.4 went through?

[Raist]

Never had an issue with my ISP before now ever since patch 2.4 I've started lagging, are you saying that my ISP suddenly just kinda decided to change something about that right when 2.4 went through?

No.. but the routing through the North East corridor that the vast majority of us have to go through to get to Montreal is continually flaking out. Such things can go south on us at the drop of a hat for a host of different reasons.

Copying in some images I posted in another thread just the other night for a visual:

Have you verified there aren't issues along your route to the servers? Not on your end, or your ISP's localized segments (where they usually look when you call in)...but along the path you take to the server--between your location and Ormuco (SE's ISP).

Time Warner Cable Problem Reporting

https://downdetector.com/status/time-warner-cable

Playstation Problem Reporting

https://downdetector.com/status/playstation-network

Comcast Problem Reporting

https://downdetector.com/status/comcast-xfinity

Just saying.. there are lots of problems that can crop up between your local hardware and SE's hardware. Note these images are not static...they will get updated periodically throughout the day. At present, there are a lot of problems being reported--particularly in some hot zones that nearly all of us have to go through to get to the servers in Montreal. These are segments that SE has no influence over, but your ISP should. You can find details on more internet services like Netflix and other ISP's at the parent site here:
https://downdetector.com/companies

[Medicine]

No.. but the routing through the North East corridor that the vast majority of us have to go through to get to Montreal is continually flaking out. Such things can go south on us at the drop of a hat for a host of different reasons.

Copying in some images I posted in another thread just the other night for a visual:

Woooah My state is lookin' awfully red.

[Beeraga]

So basically every heavily populated area in the US.

[Darwyn_Ulondarr]

Been getting heavy lag today as well. On Comcast in N. Florida. Looks like from those outage maps, something along the way must be dropping the ball. Or the packet, as it were.

[Zekaru]

Comcast in TN here, been having issues since last night

Also checked out Battle.net, lot of users have been having the same problem getting WoW and Heroes to work

[Zalestra]

Comcast in northwest WA. I don't really understand what those pictures are saying. Just if you live in one of the red spots you are bound to get lag? I don't get this kind of lag with other games so I'm kinda confused :/

[Aeryn_Kalvo]

Well its getting progressively worse today. It was fairly clean this morning but starting around 3pm CST everyone and everything doing the short pauses in the outside world. I am seeing a very small amount of packet loss now too but not enough for the amount of in game lag I am seeing. I still think something either at squares isp or closer to the server itself is either screwed up or too much traffic.

[Sartori]

In far too many cases, we are finding it is an issue with our ISP's peering/transit exchange points to third party networks used to get us to Ormuco (SE's ISP), or within the network segments of those third parties. SE has no influence over those policies---but your ISP does. You will have to go to your ISP's tier3 support about such issues if you find them on your assigned route to Montreal.

Tier 3 support for my ISP , thats hilarious

[Raist]

Tier 3 support for my ISP , thats hilarious

Well... have you pushed for the escalation and provided them information to conduct a proper investigation? Square-Enix is powerless to manage your ISP's routing policies or those of third parties whom your ISP has entered into agreements with to get you to Ormuco's network in Montreal, Canada. Your ISP's tier3 guys on the other hand have the resources to affect change. Until this is properly scoped out, you may continue to suffer from poor routing problems no matter how good things may be on SE's side of the equation.

Many have gone down this path in the past and have been met with success. But, if one is not willing to try then one may never know for certain what might have been.