Lag

[Frost_Trunks]

Also, on WTFast. Their pricing sucks. $5 a month for ONE PC? My wife and I play, so if I were to use it, it would be an additional $10 a month to play. Wondering if the "advanced" subscription makes any difference. That's $10 a month per PC... :-/

[Raist]

If using a VPN improves things, then the routing policies along your route are a problem--be that your ISP's policies or those of their routing partner. Either way, your ISP is the one with the means to correct the problem, as it is a problem of their own making. Need to hold them accountable.

For those that doubt the reasoning, read through this thread at the TWC forums about issues they are having with another game also hosted in the Montreal area:

http://forums.timewarnercable.com/t5...p/66269#U66269

Here's the opening post of the thread:

Mechwarrior Online

Bandwidth Tests show better then average. 55 Meg down, 5 meg Up on my local machine to the internet as a while. Connection to 1 specific game has known issues since November, multiple Time Warner Customers affected and have posted issues on Redit and Game Forums, all of which point back to TWC throttle between service and game host in Canada. Multiple TWC customers have opened tickets to investigate and all tickets have been closed and removed from tracking with no response or resolution for the customers wanting to enjoy this game.



Requesting support of a Time Warner Cable Network Engineer to work with Network Engineer from OVH Hosting and MechWarrior Online Gaming to trouble shoot why these connections are being throttled for high bandwidth customers that are paying the extra to get the speed they need but are connecting to the game at a slower them 10 meg a second connection regardless of plan we subscribe to. ONLY TWC Customers are having this issue. Multiple other companies are not throttling this connection and have better pings and game play then the elite of TWC internet plans.



On the forums of MWO you have complaints from Califonia, through Texas from multiple people routing the game Host in Canada. I would be appreciated if a ticket can be created for ALL of us to join as a group ticket so TWC can see the impact and movement your customers would Like to see some type of support on. Problem started roughly October and has not resolved in any way, has gotten worse since that time making the game almost unplayable

Additional forum posts from other sites concerning the issue that are linked within the thread:
http://www.reddit.com/r/OutreachHPG/...e_warner_cable
http://mwomercs.com/forums/topic/180.../page__st__180

You may notice a common thing about them. In some cases there are localized issues, but ultimately there have been issues identified outside the TWC network that the people on the phone are saying they can't address. Which is a half-truth--the other half being a lie (or at best disingenuous). Those issues have been narrowed down to congestion at/around the exchanges into third party networks. Well, guess who sets up the agreements to use those exchanges and those third parties?

Your ISP.

They also set up similar agreements with other top tier ISP's to have access to alternative routes. Most all major ISP's will have peering agreements with TATA, Cogent, and Level3... amongst others. Ormuco peers directly with all three of those out of Montreal, as well as Verizon Business and TiNet (registered ASN Peering details). Your ISP's policies are what is determining which of those peers you are using to connect to Ormuco in Montreal. As such, if they can't somehow address the congestion problems at that assigned peer's exchange or routing beyond that exchange--they have the option of altering your route so you use a different exchange or a different peering partner.

Your ISP is NOT powerless to address these issues. It is perfectly within the scope of their resources and abilities to affect improvements in the quality of your route. But.. it requires escalation to higher tiers than the guys that answer the 800 number. You may need to talk to supervisors and such until you get to Tier3...but once you reach that level you will be in touch with someone that can conduct the required investigation and determine course of action necessary to make adjustments.

If all else fails... play the shame game. Take it to their forums/facebook/twitter if you have to. Eventually, if you make enough noise someone will contact you. It is in their best interest to do so. After all, you are their paying customer, and there are alternatives coming to many markets--even if it's just changing from TWC/Comcast over to Earthlink (which still uses Comcast/TWC's localized segments to get to an Earthlink hub--even though you are still on TWC/Comcast local network segments, it is taking a lot of money out of their pockets if you switch). Earthlink also offers similar arrangements for some DSL providers as well. It may be worth looking into for some of you guys. If nothing else it may provide some leverage if you casually hint you may switch providers if things aren't improved soon.

[Tarta]

We're having crazy lag here, in instances only. Unclear what causes it. Happened since last patch. Very annoyed.

[hqdm]

I've had ridiculous lag since 2.5 hit, on/off in spikes. It's not all the time, and up until recently, I really had no complaints about latency.
Today was the absolute worst, periods of 4-5s delay spikes in T10. Literally unplayable, between mechanics stacking, lying prey timers, and swiftcast buff not appearing for 3-4s.
I can't even craft with this lag. WTFfast made no difference.
I normally average ~26-28 ms from Halifax, under Bell Aliant.

[KLoWNM]

Me too ever since this new patch this game has been unplayable for me. People not moving for 5 secs. Comcast here.

[Athenial]

I think half of excalibur is getting spiked, I can barely even type into chat and everyone is like, "wth is with this lag suddenly"

[SolusFl]

I just recently re-subbed from last year. I went from having no connection problems to getting 1-2 disconnects a night (90k). I tried WTFast and it seems to work, no disconnects but some packet loss and ping spikes regardless of any server I choose. Something happened from 2.1 to 2.5 or something happened to my ISP - I also have Bell Aliant.

[Raist]

Bell Atlantic, as in Verizon Bell Atlantic? They've been having some issues off and on for a while now, depending on where you are:

https://downdetector.com/status/verizon-communications


Comcast hasn't been fairing to well either, nor TWC or AT&T in some regions:

https://downdetector.com/status/comcast-xfinity ----- https://downdetector.com/status/att ------ https://downdetector.com/status/time-warner-cable


Note these are archived images that get updated periodically throughout the day, so may change when reloaded later

Just took the smaller images to conserve space. The small ones tend to be a bit older than the larger ones you can get at the source pages. You can view the larger maps as well as stats on what types of complaints have been filed and other things like twitter feeds and links to support for the companies at the URL's I posted above the images. There are more services and ISP's (things like PSN, XBL, Netflix, etc.) tracked that you can find on their companies list here: https://downdetector.com/companies. When reviewing these maps and the data, note where the reports are logged--they often group up in patterns because there are issues at the exchange points amongst all the ISP's, so many get affected in the same regions all at once.

[hqdm]

Bell Atlantic, as in Verizon Bell Atlantic?

Nope, different. Aliant was a maritime ISP that was bought out by Bell Canada, no relation to Verizon.

[Raist]

Nope, different. Aliant was a maritime ISP that was bought out by Bell Canada, no relation to Verizon.

Hmm... would be interesting to see exactly how you are getting routed. Depending on which ASN you look up, they either have lots of peers available, or only a few. One that comes up specifically as Bell Atlantic shows only 2: Verizon Business and Level3.

Bell Canada (AS577)

AS174 	Cogent Communications
AS2914 	NTT America, Inc.
AS3356 	Level 3 Communications, Inc.
AS3549 	Level 3 Communications, Inc. (GBLX)
AS6453 	TATA COMMUNICATIONS (AMERICA) INC
AS6939 	Hurricane Electric, Inc.
AS7018 	AT&T Services, Inc.
AS2828 	XO Communications
AS6762 	TELECOM ITALIA SPARKLE S.p.A.
AS209 	Qwest Communications Company, LLC

Bell Atlantic (AS4390)

AS701 	Verizon Business/UUnet
AS3356 	Level 3 Communications, Inc.

Also found one of the company's network maps...it shows a trunk from the Winnipeg area that runs down to Chicago, while another runs off to Thunder Bay/Sudbury/Toronto. Both paths towards Montreal are going through areas that have been known to be problematic in the past.

So depending on just how they are managing your routes, there could be some adjustments they may need to look into. Also, according to Bell Canada's site, there are currently issues in Buckhorn--don't know if that applies to you guys or not, but if you are routed through there it might.