Repeated 90k error

[Raist]

I spent 6 hours with my isp making sure it wasn't a problem on their/my end (and anywhere in between). My internet has not changed in the way it has performed, I have no packet loss, and everything is running really well. They checked everything and watched for any changes while I played even, plus so many other tests. It took forever but it's all been given the ok that my stuff is good. It's not my equipment. It's not my isp. It's not psn. It's the game and FFXIV. They even watched my info as I dc and I tested other servers, data centers, hell the guy even checked this forum just to look around after we couldn't find anything wrong with my internet. Checked my ping, down load and up load speed, router, modem, packets, the routing itself, my router ports, EVERYTHING. Even bypassed my router security completely so if it that was an issue it wouldn't affect my system. Nothing we tried worked. I still dc hardcore (every 8 min in dungeons) and 40 min just standing there. According to the isp, my internet is working awesomely. Actually I have really good speeds for this service. So yeah... In my case it is not the isp or my hardware. The only thing talking to my isp did was make me like them more. 'Cept the first girl I talked to was an idiot but after that the people were amazing.

ISP:
Exede, USA

Type of Internet Connection:
Satalite, modem ethernet connection to (Dynex brand) router to system.

Internet Connection Speed:
728 milliseconds for ping, 14.08 Mbps down, 4.09 up

Um.... yeah... you have issues with your service right there, at least within the scope of what this game demands. Until you get your latency in check (as in, consistently staying under at least 300ms all the time), you are going to have issues.

[DarkkenMoneybags]

Raist, I would like to THANK YOU!!! for pushing me to get in touch with my Tier/level3 techs at TWC because I had to push them hard to get me on the phone with level3 and after 6 weeks of hell in getting with lag spiking and D/C'ing every 5-10 mins. I'm now finally able to play XIV as I was previously before all the junk happened. I even made a new friend because they also play XIV then call ended with me getting personal info. in case I have future problems.

P.S. RAIST isnt BS'ing in what he is talking about it, he is very real and true .. Listen to him in what he is telling you.. pushing for your higher tier techs will in fact help you get the problem fixed.. dont be afraid of these guys they're human and the customer once they leave work at the end of day.

Take care everyone and hope I never have to post on here again.

[NanoNekomata]

Yo Raist, would you have any tips for getting the info I need when contacting tier3 when I'm running the game off my PS4? I'm not sure how I'd be able to run a trace since I'm not running it off the PC. Any help you can offer would be appreciated.

Some info:

Cisco Linksys router
Cable Modem
75 MB up, 15 down (give or take)
Ping: 43ms, 19ms jitter, 0% packet loss (ping test)

and my ISP is Comporium Communication

And when I specifically ping the NA datacenter I get:

C:\Users\Ethan>ping 199.91.189.74

Pinging 199.91.189.74 with 32 bytes of data:
Reply from 199.91.189.74: bytes=32 time=44ms TTL=50
Reply from 199.91.189.74: bytes=32 time=38ms TTL=50
Reply from 199.91.189.74: bytes=32 time=51ms TTL=50
Reply from 199.91.189.74: bytes=32 time=41ms TTL=50

Ping statistics for 199.91.189.74:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 38ms, Maximum = 51ms, Average = 43ms

And this was the result from the trace I did. (Once again playing on PS4 so I'm not sure if it makes a difference.) Note: I did this trace while I was just standing around with no lag.

C:\Users\Ethan>tracert 199.91.189.74

Tracing route to 199.91.189.74 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.0.1
2 28 ms 32 ms 27 ms 67-197-6-1.gh1.cm.dyn.comporium.net [67.197.6.1]

3 12 ms 22 ms 10 ms 208-104-0-201.sta.comporium.net [208.104.0.201]

4 13 ms 10 ms 11 ms 208-104-0-169.sta.comporium.net [208.104.0.169]

5 9 ms 20 ms 9 ms 208-104-0-1.sta.comporium.net [208.104.0.1]
6 24 ms 9 ms 19 ms 208-104-0-186.sta.comporium.net [208.104.0.186]

7 29 ms 26 ms 22 ms 165.166.57.37
8 27 ms 24 ms 25 ms xe-lag-4.ATLN2.ip4.spiritcom.com [165.166.22.6]

9 40 ms 30 ms 31 ms ae1-218.atl11.ip4.gtt.net [216.221.159.241]
10 50 ms 44 ms 46 ms xe-1-3-0.mtl10.ip4.gtt.net [89.149.184.74]
11 44 ms 40 ms 91 ms ormuco-gw.ip4.gtt.net [216.221.156.110]
12 41 ms 46 ms 79 ms 192.34.76.2
13 43 ms 44 ms 76 ms 199.91.189.234
14 41 ms 44 ms 97 ms 199.91.189.74

Trace complete.

And i did this one as I was locking up and subsequently got a 90k. I was in the middle of a lvl A hunt when this happened. Also began to try and log back in at around hop 16 and was getting hit with error 2002s.
C:\Users\Ethan>tracert 199.91.189.74

Tracing route to 199.91.189.74 over a maximum of 30 hops

1 1 ms 1 ms 2 ms 192.168.0.1
2 35 ms 29 ms 26 ms 67-197-6-1.gh1.cm.dyn.comporium.net [67.197.6.1]

3 12 ms 23 ms 18 ms 208-104-0-201.sta.comporium.net [208.104.0.201]

4 18 ms 11 ms 30 ms 208-104-0-169.sta.comporium.net [208.104.0.169]

5 11 ms 13 ms 17 ms 208-104-0-1.sta.comporium.net [208.104.0.1]
6 17 ms 11 ms 19 ms 208-104-0-186.sta.comporium.net [208.104.0.186]

7 28 ms 23 ms 23 ms 165.166.57.37
8 19 ms 18 ms 23 ms xe-lag-4.ATLN2.ip4.spiritcom.com [165.166.22.6]

9 32 ms 33 ms 44 ms ae1-218.atl11.ip4.gtt.net [216.221.159.241]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * 41 ms 42 ms 199.91.189.74

Trace complete.

[Kirisunna]

So playing for 4 months no problems with the same isp was a fluke is what you are saying though their service hasn't changed one bit.

[Freyane]

Today, massive Lags and DC.

Contry: France
FAI : Free ADSL
Débit descendant : 13702 kbps (1672.6 Kio/s) - Débit montant : 824 kbps (100.6 Kio/s) - Ping : 21 ms

[lordparanoia]

Completely Unplayable... Game crashes every ten minutes...

[DarkkenMoneybags]

Today, massive Lags and DC.

Contry: France
FAI : Free ADSL
Débit descendant : 13702 kbps (1672.6 Kio/s) - Débit montant : 824 kbps (100.6 Kio/s) - Ping : 21 ms

You need to call your ISP and ask for the tier3/L3 techs.. from what I see you have limited bandwith lock. Which is restricting you to only checking emails, watching youtube videos, etc. If you cant get a higher lvl tech get a supervisor. Explain the problem, say what you want and ask to have the limits placed on your acct removed and your modem reset to factory settings in case more junk firmware was install for your type of modem. You need to keep pushing them because they are the ones responsible for your core issues.

[Tusembobel]

OK, it is too much, I can play in the morning, but I completely can't play in the evening. Today I'm getting 90k every time I try to log in.. It all starts with "receiving 0 packets".. Damn, I've tried WoW, GW2, Aion, SWTOR, The Secret World, Diablo III, and none of them lags or freezes. The gameplay is smooth and perfect. I wonder why blame my ISP (I contacted them - all OK) if I can play in the morning, and can't in the evening? Problem is obviously not on my side. I'd rather blame SE, cause they do not answer my tickets, and their best isea was that my PC was likely to be shit. If I won't be able to find a solution in the nearest future - bye bye FFXIV!

[Tusembobel]

Some update info. I resetted my router, which haven't helped a bit ofc, and began to wonder what could I do to take an upper hand on those lags and 90k. And here's what I've done - I set up DNS as following:
- preferable - as my router IP
- secondary - 8.8.8.8 (which is known to be Google's DNS-server IP)
After that I ran some dungeons, stood some time in Revenant's Tall, and so far it seems to be OK. Routing problem after all? Almighty Google saves the day?
I hope this will help me and many others who battle their ways through the fields of lags.

[DarkkenMoneybags]

Some update info. I resetted my router, which haven't helped a bit ofc, and began to wonder what could I do to take an upper hand on those lags and 90k. And here's what I've done - I set up DNS as following:
- preferable - as my router IP
- secondary - 8.8.8.8 (which is known to be Google's DNS-server IP)
After that I ran some dungeons, stood some time in Revenant's Tall, and so far it seems to be OK. Routing problem after all? Almighty Google saves the day?
I hope this will help me and many others who battle their ways through the fields of lags.

You need to call your ISP and demand to speak with the tier3/level 3 Techs. They will look at all routes and pings making sure no problems are seen that you cant see. If SE is having issues they will surely address to all the player base in letting them know.