I do love when I get the it's your internet problem not an SE thing. I guess we all have the same bad Internet and router problem, although every other online game works fine for us...



It is an internet problem: it is a problem with congestion on the path the internet takes to get to SE's server. Doing a tracert or a pathping will show exactly where the issue is-- in my case, it's always once my route hits a Level3 node. I just ran a tracert right now, in fact:
As you can see, I have extremely low latency on my ISP's nodes up until that hop to Level3. If I use a VPN, which puts my connection to the server on a different path that goes around those hops, I have no latency whatsoever.1 <1 ms <1 ms <1 ms [192.168.1.1]
2 40 ms 27 ms 29 ms 68.34.239.1
3 9 ms 9 ms 9 ms xe-4-3-0-32767-sur01.newmexiconw.dc.bad.comcast.
net [68.85.113.189]
4 15 ms 9 ms 11 ms xe-5-1-0-0-ar04.capitolhghts.md.bad.comcast.net
[68.85.114.137]
5 11 ms 11 ms 13 ms he-5-3-0-0-11-cr01.ashburn.va.ibone.comcast.net
[68.86.93.137]
6 11 ms 12 ms 13 ms 23.30.207.94
7 93 ms 244 ms 234 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 138 ms 241 ms 93 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
9 27 ms 25 ms 24 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
10 23 ms 40 ms 26 ms 192.34.76.10
11 25 ms 25 ms 26 ms 199.91.189.242
12 25 ms 24 ms 25 ms 199.91.189.74

gee what a surprise its Level3

Kinda glad that others are getting this issue. Whenever I ask people in game I never get answer (I guess there all to busy getting disconnected lol).
Anyway is here any tech support to this whatsoever? Its pretty bad on their part, whats the point on posting on here? Any of you have any advice, I will be honest and say I didnt read all 30+ pages of the same issue and ranting (now me included).
Also, not sure if this is relevant but I live in England and use a "NA" server for Excalibur but when I tried another character on and "EU" server the problem wasn't so bad. The packet data was far better.
Anyone else noticed or tried this? Anyone with any ideas with this in mind?


Same issue here.
|
|
![]() |
![]() |
![]() |
|
|
Cookie Policy
This website uses cookies. If you do not wish us to set cookies on your device, please do not use the website. Please read the Square Enix cookies policy for more information. Your use of the website is also subject to the terms in the Square Enix website terms of use and privacy policy and by using the website you are accepting those terms. The Square Enix terms of use, privacy policy and cookies policy can also be found through links at the bottom of the page.


Reply With Quote



