Payment Method Registration Errors [Error Code 401 and 601]

[arksflash]

My last transaction in Mogstation was Nov. 20, 2014, and that was to buy one vial of Fantasia. Now I'm trying to purchase a name change, and now I'm getting error code 401. Anyone experiencing this recently, wherein recent purchases were made with no problems, but suddenly the 401 keeps popping up?

[Blazey]

My last transaction in Mogstation was Nov. 20, 2014, and that was to buy one vial of Fantasia. Now I'm trying to purchase a name change, and now I'm getting error code 401. Anyone experiencing this recently, wherein recent purchases were made with no problems, but suddenly the 401 keeps popping up?

Yeah the same is happening to me at the moment I'm not sure what to do now haha.

[arksflash]

Well I just came back from contacting their support chat and the person told me that I had about 20 attempts over the past 4 days. I asked them if that is enough for my lock out to be 30-days, and he said that it is possible, but he thinks that it's not that long for my situation since I just attempted to purchase a name change. I waited 24 hours 2 days ago and tried again yesterday after 24 hours and I still got the error code 401, so he told me to wait longer. I asked if that means 30 days, and he said, "Try 48 hours." Sooo I'm gonna try again tomorrow and see if my lock out is not 30 days. I really hope this works. If it doesn't, welp, I guess that means I have to wait until after Christmas

[Jas710]

My last transaction in Mogstation was Nov. 20, 2014, and that was to buy one vial of Fantasia. Now I'm trying to purchase a name change, and now I'm getting error code 401. Anyone experiencing this recently, wherein recent purchases were made with no problems, but suddenly the 401 keeps popping up?

Similar situation here as well. After reporting this to customer support, I get this in my inbox:
"Thank you for using the FINAL FANTASY XIV Mog Station. This e-mail has been sent to inform you that an error occurred when processing a payment for FINAL FANTASY XIV: A Realm Reborn. As a result, your subscription has been canceled."

So instead of looking into it and finding a solution, they just straight out cancel my sub? What sort of nonsense is this?

SE, the longer you keep on with these misguided "lock-outs" and having your customers resort to buying time cards and messing with their browsers, the more $ you are losing every day this goes on.

Plainly put, please get your shit together. LOOK AT HOW OTHER MMO's HANDLE THEIR PAYMENT SYSTEMS, AND DO WHAT THEY DO. Somewhere in your process, there is someone not doing his/her job correctly. Fix it.

By the way SE, the Better Business Bureau should be contacting you guys soon.