Payment Method Registration Errors [Error Code 401 and 601]

[Aesan]

hi
this problem HAS to be resolved ASAP
we no longer can pay using paypal with ultimate pay

come on SE, don't you want our money ?
<.<

[megapoff]

I live in Australia and woke up today to an email saying that my subscription has been suspended. I tried to renew on the Mog Station only to get error 406. I haven't changed payment methods and the last 360 days have gone through successfully. I tried to use a different card and got the same error, 406. I have no idea what to do.

UPDATE: Contacted my bank AND credit card company to verify there are no blocks on either card but I now have 4 charges for $1.46AU...

[siverstorm]

I'm experiencing the same issue. 4 charges for $1.15 CAD, all payments are failing with error code 406 and 401.

Support database has no information on what seems to be a recurring problem. Verified no issues with my credit card, account information is up to date but now my xiv account is "inactive".

People have said in the past a workaround was to buy crysta with paypal but that option appears to have been removed. I'm still waiting for a response from my support ticket but it being an email ticket makes me worried at how long it's going to take.

Is it a mogstation bug all around or does the payment processor have issues with random cards?

[Mielle]

My sub ended today and I got the same issue, billed 4 times with 1€ each time I tried. Soon, I'll pay for fail more than sub itself.

[ninthfantasy]

hi
this problem HAS to be resolved ASAP
we no longer can pay using paypal with ultimate pay

come on SE, don't you want our money ?
<.<

This. 100x this. We need an official response in here. This needs to be resolved soon or a lot of people are going to be unable to play.

[miles00001001]

Just to add my $.02.

Registering the payment is successful (bank shows authorization charge of $1). When you try to use the registered payment method to apply the purchase it fails.

The response from GlobalCollect when registering the credit card is either not being saved, or the payment requests through Global Collect are being incorrectly sent.

I have a card that has been working since pre-launch for 3 service accounts that has suddenly and magically stopped working when the auto-renewal came around.

There's a thread in general discussion--http://forum.square-enix.com/ffxiv/t...tration-Errors

[Shyzune_Nymuro]

Jesus christ people come on, its raid night. how hard is it for you to just take my damn money? I'm sick of this, all this game ever does is crap on its customerz and blame them for SE's issues. just fix this please and refund me my $4 in authorization check charges. if you can charge me $1 then yoy can charge me $80 and LET ME PLAY

[Yumi_umi]

Payed with prepaid visa with the buy crysta with visa payment option. Never got any errors unlike when i tried to pay thru direct payment ( not buying crysta but just paying the direct 14.99usd with the card).

[Zeyphr_Darkshadow]

this is extremely frustrating to say the least. i've been trying to reactivate my sisters account for the past 3 days. i've missed both raid nights, resulting on my static replacing me for those nights. I know this is an extreme and highly unlikely, out of this world brain exploder SE, but wouldnt it be amazing if people could put in their card information, pay for subscription, and play? Wow amazing right? You should try it ^^

edit: I called support yesterday and they did.... wait for it... Nothing! Yey!

[Marcie]

I made a call to FE earlier today, I was told they will look into my situation as to why I currently cannot buy anything on the 'Mog Station'. I was told I would also be refunded all of the £1.00 payments which have come out of my account as 'service charges' although my payments did not go through due to errors: 401 and 406. I am now awaiting a reply via email or phone call with a conclusion and solution to my issue.

I will keep this thread updated with my outcome.

I am currently £12.00 in service charges.. Apparently I will be refunded..