Maybe. Maybe not.
Yoshi-P mentioned in a presentation at GDC (iirc) that they prefer to hear the feedback from angry customers rather than having quiet customers that walk away from the game unhappy. Anyone complaining about or celebrating the advent of the cash shop (or any change to the game really) is simply giving them what they want: feedback.
It's interesting to note though, that when Yoshi-P was first mentioning the possibility of a cash shop, at the time there were so many threads that were popping up with even the tiniest requests/suggestions followed by "please take my money, SE."
Our feedback does have some amount of impact, more often than not welcomed by the devs, and SE has said in the past that it's appreciated that so many fans even have that much love for this game to make such a fuss over things instead of just up and quitting. No, I don't think this excuses some of the more extreme reactions but you understand what I'm getting at.
If that's the feedback they're getting then yes they should be. Where is the other 99.999% of the gamers feedback from your imaginary statistics?
You can't possibly think that everyone who plays the game is voicing an opinion or even uses the forums. Sure not a huge % of the players use the forums but those are the only ones who care enough to give feedback so that's the community to listen to. You think they just make up fake feedback for those that don't ever use the forums?
"Well a bunch of people on the forums are mad about this, but there's about 80% more players that didn't say anything. Hmm I think I'm gonna make their opinions positive"
Nope. It may come as a shocker, but a large percentage of players are simply logging in and enjoying the game. Forum feedback is too small a sample size to take seriously.
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