VIP Tickets! What do you think? (NA Fan Fest)

[Yurimi]

Should have passed... should have, but no.. wanted to go all out. I understand there's limited space, that doesn't bother me so much as split parties.

Not to sound mean but this was kind of to be expected when they said you had to upgrade seperately. If you were not willing to take the risk you shouldnt have tried. I was on the fence myself because I was weighing the risk and reward. Was it a stupid system? yes. That fact is undeniable, but I didnt expect them to change it in the like 18hrs before the sale started.

[Isus]

I apologize that you had issues with the site or the promo code. From our viewing position, all VIP transfers available went into 'pending' status within 30 seconds after 10:30 a.m. PDT. Some tickets did get released back into the system after 15 minutes had passed, and almost immediately reentered 'pending' status.

I certainly understand how anyone who was unable to get a ticket could be frustrated. We'll of course do our best to ensure that all guests, regardless of being VIP, have an enjoyable time at Fan Festival 2014.

Thanks Hvinire. Still looking forward to the festival and meeting some of my FC mates IRL...just said I won't get my CE signed by the dev team. Oh well, such is life. Happy adventuring!

[Yurimi]

Thanks Hvinire. Still looking forward to the festival and meeting some of my FC mates IRL...just said I won't get my CE signed by the dev team. Oh well, such is life. Happy adventuring!

I like this outlook who knows maybe even without a VIP ticket you can catch him somewhere coming off a panel or such and just say hey i really love your game it would mean a lot to me if I could get you to sign this. VIP or not I am looking forward to meeting up with a lot of people at this event even though not all of us are one or the other. I am sure it will be great fun.

[Princess_Rosilee]

D: I managed to get my ticket almost instantly on my phone while waiting for my plane,
My boyfriend had a heck of a lot of trouble cause he accidentally clicked the wrong ticket and was locked in on my ticket. He managed to pick his same ticket back up as soon as it dropped and we'll both be a attending as VIPs.
So relieved. This truly was horrible. I feel sorry for everyone who couldn't upgrade or only upgraded one. :/

[Nel_Celestine]

am rather disappointed that I could not get VIP. But alas, such is life.

[Freyar]

Not to sound mean but this was kind of to be expected when they said you had to upgrade seperately. If you were not willing to take the risk you shouldnt have tried. I was on the fence myself because I was weighing the risk and reward. Was it a stupid system? yes. That fact is undeniable, but I didnt expect them to change it in the like 18hrs before the sale started.

I'd have hoped they would have actually answered my questioning them about what happens when parties are split. Hell, they even said to send support tickets to ask about any question that wasn't covered, and I didn't even get a response yet. I expected this kind of thing might have happened, that doesn't make me any less frustrated by it.

Sorry, no.. you don't split parties. EVER like that.

Even now I still can't get an answer on this other than "Hey, sold out. You guys suck for having bought more than one ticket in the first place."

[Cutriss]

I was able to upgrade both mine and my husband's ticket, I just had to do them separately since they're individual tickets, so I had two tabs open, one for mine and one for his.

Precisely this.

I was at a convention with absolutely godawful wireless that kept cutting out every few minutes. I had two tabs open at the code renewal page. As soon as one started swirling longer than the 1 second it took to invalidate the code, I switched tabs and hit Submit in the other. I wasn't sure if the network was cutting out, so I immediately opened another tab to check connectivity. It was working fine, and then the Eventbrite pages loaded. Got both tickets.

Hell, I even found some random event to donate $1 to so that I could get my credit card info pre-saved into Eventbrite in case that was going to be a problem.

It was the same thing with the initial ticket purchase - people complaining they either couldn't get hotel rooms or that they had already booked airfare. Some people are just terrible at planning. I had my hotel booked the day FanFest was announced - I can always cancel - and I didn't book my non-refundable airfare until I had quadruple-confirmation that I got my tickets.

Bad planners.

I know Eventbrite has its faults and such. The "split party" thing is Eventbrite's fault, not Square's. Yeah, the voucher code should've been case-insensitive and all that, but plan on it not being the case. Don't leave this stuff to chance.

And as an aside, you can't lay this one on Eventbrite being unable to handle the load. The only people going for this are people that already had tickets. Plenty of people did not get tickets. Those people weren't hammering the system again.

[Freyar]

It's simply a case of a bad system being used for it. Now we have split parties as a result of the mechanics behind upgrading. This isn't cool, even if some are trying to steer this towards a "It's the end-user's fault" kind of thing.

[Eldaena]

Precisely this...

Just because you managed to upgrade your tickets doesn't mean other people were bad planners. People that tried to get VIP tickets were there at the time when the upgrades came on sale. There wasn't any notices that you would need to upgrade those tickets in individual tabs, but even after I did one, I tried to open up my other two in separate tabs, but to no avail. (I got to the purchase window, but it said there weren't enough tickets left. I also had all my information saved as well to make the process speedy.) I'm not blaming Eventbrite either. I'm blaming SE for making the decision to work with eventbrite if it was only going to be able to upgrade 1 ticket out of how many were purchased. When using eventbrite to purchase the tickets originally, you could purchase up to 4 tickets once you did get in. Why wouldn't it be a similar method for the VIP upgrades?

Honestly, the whole system was pretty flawed. From purchasing tickets to upgrades.

[Kos_Mos]

About split parties:
VIP has a separate line for getting your badge (You will all get your badges before the event, just means you have to wait for them.)
VIP gets reserved front row seating for stage events (You can always choose not to sit in the reserved seat, they can't hunt everyone down with VIP and make you sit there.)
VIP gets a signing session (Can choose not to go, but if you do your group can do other things while they wait for you.)

They did warn us in advance that the tickets will be upgraded separately. Some used a different tab for each ticket, some worked with their partners to do upgrades at same time. Once you saw you had 15min reservation, switch and work on getting another ticket to that spot before confirming.

It's upsetting that not all got upgraded. But you're all going to an event that lots of people are still upset they can't even attend and you're going together with people you know, spending the majority of the event together.