VIP Tickets! What do you think? (NA Fan Fest)

[Cutriss]

I was able to upgrade both mine and my husband's ticket, I just had to do them separately since they're individual tickets, so I had two tabs open, one for mine and one for his.

Precisely this.

I was at a convention with absolutely godawful wireless that kept cutting out every few minutes. I had two tabs open at the code renewal page. As soon as one started swirling longer than the 1 second it took to invalidate the code, I switched tabs and hit Submit in the other. I wasn't sure if the network was cutting out, so I immediately opened another tab to check connectivity. It was working fine, and then the Eventbrite pages loaded. Got both tickets.

Hell, I even found some random event to donate $1 to so that I could get my credit card info pre-saved into Eventbrite in case that was going to be a problem.

It was the same thing with the initial ticket purchase - people complaining they either couldn't get hotel rooms or that they had already booked airfare. Some people are just terrible at planning. I had my hotel booked the day FanFest was announced - I can always cancel - and I didn't book my non-refundable airfare until I had quadruple-confirmation that I got my tickets.

Bad planners.

I know Eventbrite has its faults and such. The "split party" thing is Eventbrite's fault, not Square's. Yeah, the voucher code should've been case-insensitive and all that, but plan on it not being the case. Don't leave this stuff to chance.

And as an aside, you can't lay this one on Eventbrite being unable to handle the load. The only people going for this are people that already had tickets. Plenty of people did not get tickets. Those people weren't hammering the system again.