Let's make this viral- Improving our community

[Wobi]

The problem is: The ToS have, if you read them carefully, nothing in them that forbids treating newbies like dirt as long as no expletives are used.

Calling someone a n00b? No offense, since not a curse word.

Telling s.o. he/she should better quit/is the worst player ever (not in general, I am talking about the very special context of a new player)? Cannot see anything in the ToS forbidding it.

Starting a dungeon with "oh, <player's name> again! The tank that cannot hold aggro!" (assuming the tank is new and does indeed have some issues) causing other players to consider quitting? No ToS clause about that, as far as I have been able to understand.

Bottom line: You can be as mean and toxic as you like, as long as you do not use any curse words. Nothing SE wants to fix, as it seems.

MMO's are not a police state, they added the commendation system to encourage playing a bit nicer but they cannot just crack down on anything people perceive to be rude. This issues falls almost entirely on the shoulders of the player community as a whole. No one is forcing anyone to act like an unrepentant tool, any expectation of the devs to somehow force people to behave is a cop out.

I do everything I can to foster a positive experience with anyone I meet because I know full well that negativity breeds hatred and people eventually get kicked around enough that they either leave or it hardens them and they become what they used to hate.