glitched leves since beta

[canthor]

just adding some things from a convo i had with SE support chat

Agent Alfred P: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: fair warning its a weird one
Agent Alfred P: Hello. May I have your name please?

Agent Alfred P: Thank you, . How may I help you today? What is the issue you are having?
You: well ive been having an ongoing glitch in ffxiv and i have contacted every other manor of support for about 10 months
You: so as it is im paying monthly for a game i cant do about 50% of its content
Agent Alfred P: What is the error you are getting?
You: it was a quest glitch that makes it so i can no longer obtain the trial leve to unlock leves
You: way back in beta when you could initially accidently drop the leve
You: ive tried the direct ffxiv chat phone gm and bug reports for months
Agent Alfred P: Just out of curiosity, have you made a lot of progress on this character?
You: yes very much so
You: almost all jobs capped
You: in 90+ gear for a few
Agent Alfred P: And you've contacted GMs in game and you haven't received a response?
You: their response is to send me to the other people who in turn send me back to them
You: well one guys response was "we can cancel your account until your issue is fixed"
Agent Alfred P: What is the SQUARE ENIX ID?
You:
Agent Alfred P: Before we can further assist you with this issue, we're going to need you to verify this account first.

Please provide us with the following information:

Name of the account holder
Date of birth
Email address
Full street address (including city, state/province, and zip/postal code)

]
Agent Alfred P: Thank you for verifying the account. One moment.
Agent Alfred P: Just a few minutes. I am looking into your issue. Thank you for your patience.
You: if you need links to the forum posts i can provide those too
Agent Alfred P: Thank you for waiting. Unfortunately, there's nothing on our end we can do to resolve this issue. This is something that has to be fixed by the development team. How long ago did you submit the bug report on the forums and in game?
You: well my most recent one was a few days ago my first one was about 1 week after the game was released
You: my wife even tried tweeting the NA dev team lol
Agent Alfred P: I would do this. Submit a bug report on the forums and game. Keep in mind this type of issue is going to take some time to complete since this is a complicated issue so it will require some research.
You: its impossible to research
You: they already made the fix so they cant repeat the issue
You: about 4 months after release
Agent Alfred P: So they told you directly the issue was unfixable?
You: no they just say the same thing every time
Agent Alfred P: What is the direct response they give you?
You: its still being tested
Agent Alfred P: The development team responded to you?
You: no just the bug report forum people
You: the fix in all honesty is about a 2 minute fix
Agent Alfred P: Unfortunately, if that is the response they gave you, you would need to wait until they can fix the issue. To be honest, I'm not sure if it's even fixable. I can't guarantee anything.
Agent Alfred P: Unfortunately, we can't fix it on our end.
Agent Alfred P: We don't have access to in game tools.
You: so what im hearing is theres no communication between departments as well as no product backing...
Agent Alfred P: If I had another option available for you, I gladly would provide one. I'm not trying to give you the run arounds.
You: is there a number i can call to reach the devs or even an email?
Agent Alfred P: The development team is in Japan and they don't have a number or contact e-mail.
Agent Alfred P: There's no way to directly contact them.
You: so in the time they take to never fix my issue i pay full price for a game i cannot continue on because of beta testing YOUR game and then you cant even do anything about it
You: does that make any sense to you?
Agent Alfred P: I understand where you are coming from. One moment.
Agent Alfred P: Thank you for waiting. If the issue has already been escalated to the appropriate channel, it will be a matter of waiting. We will however have this looked into on our end but this is the most we can do. I do apologize for the inconvenience you have experienced and I do want to get this resolved for you but this is something that the development team needs to fix.
You: waiting.....
You: well the dev team seems to rather want to make you look pretty in the weather on the game than fix detremental issues
You: i mean 10 months no other MMO would ever let an issue go that long
Agent Alfred P: I understand and I agree with you. I'm doing all I can for you. I can't guarantee any time frames regarding this unfortunately. I have provided you what I can to help with this issue. Do you have any other questions or concerns?
You: i have plenty of concerns....
You: but seeing as the only ones that can do anything about anything cannot be contacted by anyone theres no point
You: i mean i already made peace with the fact that because the 3 months i played in 1.0 werent "consecutive" i dont get legacy status