The Customer Comes SECOND

[Verlynth]

http://support.na.square-enix.com/fa...la=1&kid=68222

Take a look at that. Consuming the Fantasia, knowingly, falls under the circumstances given.

[Mogi]

[Tiggy]

You used the item correctly. You changed your class. The only thing that happened was your dissatisfaction with the length of your ears and for some reason you feel justified to get a do-over? If this item cost precious money then you should have made a better effort to find an elezen and have them equip the gear so you could see how it looks. It is not their job to give you do-overs because you didn't do even the slightest bit of homework, and even then it's just because in your opinion the ears don't look good enough. You are not entitled to do-overs. This isn't kindergarten.

"However, there is a possibility that an item that has been "dropped," "consumed," or "converted to Materia," can be restored through the item recovery service. This service is only offered once per Square Enix account."

Once per account. What shocks me is that you think this is the one time you'll ever need such a service and that you were willing to waste it on this. Drop you're t9 weapon by accident? Use this service. Use a consumable which is an easily replaced item? No way that makes any sense.

[Zenaku]

You know the reimbursement is sometime a one time deal? Also you could have made a second char and see how it look then change the look of your main.

[Verlynth]

What shocks me is that you think this is the one time you'll ever need such a service and that you were willing to waste it on this. Drop you're t9 weapon by accident? Use this service. Use a consumable which is an easily replaced item? No way that makes any sense.

Do you not see anything wrong with being turned down after doing exactly what others have done with similar items. As you have said, you drop your* T9 weapon by accident? It wasn't an accident. You completely disregarded the text and the little box you have to click to even be able to click yes to discard an item. It was YOUR fault. YOU aren't happy with your decision? Tough luck. You should have read.

[Kerberon]

OP, it sounds like you were trying to scam 2 of a pay for product without paying.

[Verlynth]

OP, it sounds like you were trying to scam 2 of a pay for product without paying.

I was not. I was simply trying to be given the same service others were given.

[Kerberon]

I was not. I was simply trying to be given the same service others were given.

And those people successfully scammed SE. You didn't.

[Welsper59]

To all those that keep saying, "accidentally destroyed an item" You do realize if the item is being destroyed by YOU, then you have to click a check box and then also click yes? With the name of said item being the color of the rarity of the item? So it would never be an "accident". YOU destroyed it, knowingly. It was YOUR fault. Why should you get it back?

Not to mention, this isn't about my looks. I was just giving you all back story. (Bad idea with the lack of empathetic beings around) This is about a bad morality. Others were given the same thing I am asking for. Did they not use it the "correct" way? Adding on to that, I did not want to lie and tell them some bogus story about how I accidentally used it. I told them the truth, because it's the right thing to do.

Another thing to think about. Why would there be a system to change the look of one piece of gear to another, if there weren't people like me? And who do you think you are fooling? This was put into place so that player's could have satisfaction from the look of their character. We are all somewhat meticulous.

Thanks to those of you who are being compassionate and understanding.

That's not exactly how the world works. You were given fair treatment throughout the process, short of that specific GM possibly just not wanting to do it. Assuming their policies have changed, given that phials are essentially of monetary value now, it's the customers responsibility to do with it what they will. I'm guessing the folks you know of that had it restored had it done before it was made available for actual purchase. There's a reason those warnings exist in process and a reason why it always says you will not be able to revert those changes.

Personally, I'd just try again on it. It really could be that that particular GM just didn't feel like restoring it. If their policies have changed since monetizing it, which is NOT a bad idea for them to do, then that's that. They really should put a "No refunds. Replacement only available under certain rare situations assessed by a Game Master" notice or something like that though, if it were the case. This really just sounds like an a case of a customer not wanting to take personal responsibility though. You could have attempted to find out what things look like before making the purchase (ingame with other players or through google images).

[Tiggy]

Do you not see anything wrong with being turned down after doing exactly what others have done with similar items. As you have said, you drop your* T9 weapon by accident? It wasn't an accident. You completely disregarded the text and the little box you have to click to even be able to click yes to discard an item. It was YOUR fault. YOU aren't happy with your decision? Tough luck. You should have read.

Yes, I don't see anything wrong with you being turned down. You're an adult. Learn to take a little bit of personal responsibility. If I discard something that's on me. I'm not sure I'd ever use their restore system.