The Customer Comes SECOND

[AshNStuff]

Yes, I don't see anything wrong with you being turned down. You're an adult. Learn to take a little bit of personal responsibility. If I discard something that's on me. I'm not sure I'd ever use their restore system.

Assuming he's an adult

[Zenaku]

You know the reimbursement is sometime a one time deal? Also you could have made a second char and see how it look then change the look of your main.

[Kerberon]

OP, it sounds like you were trying to scam 2 of a pay for product without paying.

[Verlynth]

OP, it sounds like you were trying to scam 2 of a pay for product without paying.

I was not. I was simply trying to be given the same service others were given.

[Kerberon]

I was not. I was simply trying to be given the same service others were given.

And those people successfully scammed SE. You didn't.

[F3rd1nand]

And those people successfully scammed SE. You didn't.

You accuse that based on what? Far as I know, S.E have a team that does the refund based on knowing what's applicable and what's not plus any other details involved. They are the only ones that can judge if someone is scamming or not.

To OP, you may want to send them a request through the website instead of ingame and do mention the answer you received and see their opinion on that. If they still won't allow the one time refund, then nothing that can be done I guess. You probably already realized opinions differ a lot in this thread and will reach to no conclusion whatsoever. I don't really think there's anything else (productive) that can be posted that will help. As yourself realized, there's plenty of empathetic people here (unfortunately, the majority).

[Tule]

And those people successfully scammed SE. You didn't.

SE said if you used it "CORRECTLY or incorrectly". It wasn't a scam. It was what they allowed and were aware of. He can't do it now because the policy changed once they went up for sale and weren't so limited.

[Susanoh]

And those people successfully scammed SE. You didn't.

I can't believe I'm reading that someone considers it a scam if a customer requests assistance from a company and that company willingly assists that customer with exactly what they requested. Even by definition, that is the complete opposite of a scam. There are no hidden tricks or schemes in a customer requesting an item restore in an MMO and the company granting that restore.

Anyway, to the OP, since the early days of FFXI the best advice I've seen given when it comes to SE customer support is to just make sure you can avoid it whenever possible, and they really haven't done much to change that over the past decade. If I were you I'd try again with this particular case because their support can be wildly inconsistent (being told one thing by one rep and an entirely different thing by another), but in the future, double and triple check everything you do so that you never have to deal with them.

[Transmigration]

I went to Home Depot and bought this toilet and took a shit in it, but you know what? I don't like the seat, I want a different one. What?! You're not going to give me another toilet for free?! This is ridiculous! I heard another guy got a free toilet. I want a free toilet right now! Let me speak to your manager!

[RaideDuku]

So...you're upset that the ear length of the your character in a video game is wrong when wearing a particular cloak after you changed your appearance. Something you paid 20 real life dollars (or equivalent) for the privilege of doing.

Every day I don't think my faith in humanity can get any lower. Every day someone goes out of their way to prove me horribly horribly wrong.