The Customer Comes SECOND

[Kyros]

Item restoration is for accidentally thrown/sold/bought items. It is meant as a last resource to correct accidents.

Using a Fantasia correctly will never count as an "accident". If you accidentally threw it or sold it sure, but using it isn't an accident at all. The only reason SE was so lax on fantasias before was because they where unique.

Also, I am 90% sure in one of the live letters they state that they will no longer be restoring used fantasias once they are available for selling, so there's that.

[Zaiken]

To be Fair, can you imagine if they did this to you? They have to do everyone else who not happy with the result when using their Fantasy Phials?

[KiraVaela]

Bump for daily entertainment purposes.

[Kimikryo]

So

You go to a market, buy a body lotion. You use the whole body lotion, but it didn't make you like the models showing it in the adds. Are you going back to the market demanding a refund?

Oh not only can you preview, what your character will look like. You can also make new characters and play around with their settings all you want. Don't like it? Delete it start anew! Like it? Safe the appearance data, delete it, use Fantasia and select the appearance data. Now you don't like it? Well I guess you need to make lemonade now.

[Mandudez]

One time restore = ONE TIME RESTORE. End of story.

[Malamasala]

I want to point out that they probably did you a favor by denying your single restore chance. Who knows what you'll screw up in the future?

[BloodPact]

Based on the item restoration policy (http://support.na.square-enix.com/fa...la=1&kid=68222), he is eligible to request the item: "Following a GM investigation, if it is confirmed that an item can be restored, the item will be restored. The results should be sent after several days, but the investigation may take several weeks."
The item can clearly be restored, as it's been given back to other players. It's just that the Game Master who was handling the case took on a personal decision to deny the request. Look at it this way, if a computer had been handling the case, based on the rules and qualifications for item restoration he would have been cleared and given the item. Now, whether it's because it's being sold and they can make money of it now is a different story, but just based on eligibility, he was.

[Rohirthorn]

Hello,

We understand that you have some concerns regarding the changes to the one-time item restoration policy, and sincerely apologize for any inconvenience this has caused. However, due to our recent addition of Fantasia potions in the Mog Station, our policy for the return of these potions have become more restrictive.

Although we appreciate your post and the feedback you have left, we have decided to close this thread. Unfortunately it appears to have veered off-topic, we would like to remind you to keep all feedback civil and constructive in the future.

-GM Rohirthorn

[Verlynth]

I do not feel that I am entitled to anything, but the fair treatment of all.

[Regan]

To add another point: if the OP had asked ANYONE with ears if the hoods in game worked with your character, or were a pre-designed look, BEFORE using the fantasia, he would have been told they were pre-designed. Unless you pick the ears that exactly match the hood, it is going to look funny. Deal with it and move on. Don't show your head piece or whatever.

IMO, the GREATER injustice is the lack of ear space for the Miqo'te warrior helm in AF and AF2. EVERY other helm has room for my ears, but AF? NOOOOOO that would be too easy!

The fantasia worked as intended. OP was not able to preview the exact outfit in question, because you have to be naked before you can use Fantasia, but due diligence on the part of the "consumer" is expected by the company.

Recreating a character, aka "Fantasia of legend", is a serious lifestyle change and users are expected to really look into before deciding this is something they want. Remember, they are only selling a limited amount per account!