The Customer Comes SECOND

[leoc85]

This is like...

"God I just made my wife pregnant and now that she has given birth to a baby who looks like her more than me...can you please restore the baby?"

[Purrfectstorm]

This is like...

"God I just made my wife pregnant and now that she has given birth to a baby who looks like her more than me...can you please restore the baby?"

Except it's not in any appreciable sense. Still funny though.

[Vallug]

So wait..you changed yoru character and it wasnt how you wanted or what? I am a little confused.

[Macka]

It sounds like you used it correctly. If you didn't like how you looked when checking the ears why did you finalize the change instead of backing out and starting again? Clear case of I messed up but I want you to fix it. Oh, you not going to fix it? Injustice, I demand equal rights. What's the bbb website I'm reporting you bad customer service.

[Roris]

That's sad, one time item restore should apply to every item, I guess it really is because they just want the money now. As usual just ignore the typical apologies.

[Pantz]

Fantasia was restored before because it was impossible to obtain another one after using the first one, and hence if someone said they made a mistake on the character they wanted, the item was restored as an act of good-will. No way is everyone entitled to get SE correct their every mistake. If they get help, that's good, but it should not be an expectation.

TLDR: Act of good-will/privilege VS entitlement

[Purrfectstorm]

Fantasia was restored before because it was impossible to obtain another one after using the first one, and hence if someone said they made a mistake on the character they wanted, the item was restored as an act of good-will. No way is everyone entitled to get SE correct their every mistake. If they get help, that's good, but it should not be an expectation.

TLDR: Act of good-will/privilege VS entitlement

If I'm understanding things correctly, it's a ONE TIME restoration and SE formerly applied it to any item lost for whatever reason. This makes sense as some leeway should be given to players who make mistakes with their characters. A ONE TIME restoration is not very much leeway and a NO TIME restoration is well less than that.

Either way it's a far cry from correcting someone's EVERY mistake. I actually side with the OP here although I can see SE's point of view also. They did restorations before because Fantasias weren't offered for sale and now they are. Of course they want to make money.

Best thing to do to retaliate for any kind of customer service you are unsatisfied with (applicable to any company, for any reason) is to take your business elsewhere. Of course, OP probably won't do that over a Fantasia and hence why SE can take the position it has here.

[Pantz]

They did restorations before because Fantasias weren't offered for sale and now they are. Of course they want to make money.

That is just a matter of perspective. If you want to see it as SE being greedy sure. But you can also look at it as SE being kind by replacing it when there was no replacement available in the past.


Let's think of some case scenarios.

1) A player somehow loses an item when he was using glamour and the server crashed.

In this case, it is definitely the player's right to get a replacement since it wasn't his fault and it was SE's fault.

2) A player loses an item because he wasn't aware and sold it, despite all the fail-safes SE has available to prevent it.

In this case, if SE restores the item, great. But in no way is it an obligation for SE to restore it.



Same thing here. If the player lost the Fantasia because the server crashed, he definitely deserves a replacement, like a friend of mine did just after 2.28. But if the player "loses" it because he wasn't happy with his own choice, then it's his own fault.

[Purrfectstorm]

That is just a matter of perspective. If you want to see it as SE being greedy sure. But you can also look at it as SE being kind by replacing it when there was no replacement available in the past.

I didn't use the word "greedy" because I wasn't trying to make some kind of moral judgment about it. SE is a company providing strangers a product in order to make a profit. This doesn't mean that they're mean, greedy, or don't genuinely love what they're doing. It also doesn't mean that we customers are in any way being taken advantage of. We are, after all, CHOOSING to pay to play. I was merely trying to highlight that their handling of this situation has alienated at least one customer (the OP) and that customers have recourse should this occur.

[Najara]

Fantasia was restored before because it was impossible to obtain another one after using the first one, and hence if someone said they made a mistake on the character they wanted, the item was restored as an act of good-will. No way is everyone entitled to get SE correct their every mistake. If they get help, that's good, but it should not be an expectation.

TLDR: Act of good-will/privilege VS entitlement

This is exactly right. If they 'refunded' you your original fantasia there would also be less and less people buying the new Fantasia and just going 'Oh well, the GMs owe me one because I haven't asked for it back yet.' As I said, there's nothing wrong with their decision.