Account suspended, help?

[Tooka]

I'm surprised to have forum access so hopefully someone can help me out. I was happily playing during the day and now that the kids are back in bed when I try to log in I get a message reporting that my account is not active to go to MogStation. Fine, I do and then I am greeted with a message saying my account is suspended. Apparently there's also support only between 8am-6pm pacific time.

This is so random! I've never had any problems before aside from horrible latency here and there. What's the most common cause of suspended accounts? I just paid for my next month yesterday .

Thanks!

[Ruri]

did you log in from a different PC maybe? I heard this can sometimes lock your account. Otherwise not sure why it would.

[Tooka]

I haven't logged in from anywhere else, I do use WTFast if that matters. My laptop has been a bit wonky but I think it is a hardware problem as I've scanned it repeatedly lately fearing some virus/malware but all seems ok on that front.

[Ruri]

Not sure unless someone was trying to access your account by putting in the wrong password multiple times maybe. I use pingzapper and have never gotten any notifications about possible suspensions etc, as far as I know they said those tools are allowed.

[Tooka]

I wish they had 24hr support. It'll b fun trying to talk to them with both kids tomorrow! Thanks for the replies, hopefully it is easily resolved...

[Ruri]

good luck then

[reptiliane]

Sometime, they suspend accounts which make crazy amount of gil

[ShiroSteve]

This happened to a friend of mine tonight because someone was attempting to access his account. Try going to the mog station and resetting your password

[Tooka]

I'm a poor lala. I'm at my highest amount of gil right now with 500k.

I went to mogstation but just says account suspended so not sure how changing my password could did that. I'll try anyway, thanks!

[Mcshiggs]

I thought you would get an email telling you why your account was suspended and for how long.