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  1. 01-29-2014 10:32 AM #1
    Ashira
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    Dec 2013
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    223
    Character
    Ashira Lockhart
    World
    Cerberus
    Main Class
    Arcanist Lv 50
    When I send in a ticket to technical support with a problem I expect a reply. Maybe I've been spoiled by good customer service?
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  2. 01-29-2014 10:42 AM #2
    Duuude007
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    Mar 2011
    Location
    Gridania
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    2,954
    Character
    Duuude Bismarck
    World
    Hyperion
    Main Class
    Armorer Lv 80
    Quote Originally Posted by Ashira View Post
    When I send in a ticket to technical support with a problem I expect a reply. Maybe I've been spoiled by good customer service?
    Good point.

    Followup question: Did you send in a ticket?
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  3. 01-29-2014 11:07 AM #3
    Ashira
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    Dec 2013
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    Character
    Ashira Lockhart
    World
    Cerberus
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    Arcanist Lv 50
    Quote Originally Posted by Duuude007 View Post
    Good point.

    Followup question: Did you send in a ticket?
    Both in-game, via their web technical support page and here on the forums. I did get an automated response through the in-game interface forwarding me to their FAQ and support section, but nothing since. It's not acceptable and surely you agree? I'm trying to imagine recommending this to someone;

    "It's a great game, I absolutely love it. It just doesn't work with some ISP. It's not their fault though, so don't worry about it.."

    "What do you mean it doesn't work?"

    "Well it's not everyone, but I'm just throwing it out there; if you're unlucky enough to be using an incompatible ISP you won't be able to play it. The lag will be unbearable.."
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