Lack of SE Response to Lag

[erish]

I don't want this hidden by content threads, so bump. Also, did SE ignore anything related to this in the live letter? ... I feel like the questions answered here http://forum.square-enix.com/ffxiv/t...68#post1818468 are some of the worst choices I've ever seen. Secrets? Job description? Really...?

I'm tired of this

and this

and this

and this

and this

and this

and this

and this

and this

and this.

GG.

This is why people have been getting lag recently

Its Not Se
Its Not your ISP

Its Ormuco the people who own/deal with Montreal level3. Your ISP those who are affected are being routed through here and thats where you lag and the huge rubber banding is coming from. Sadly level3 operaters rarely deal with indviduals so what can you do?

Keep posting in the technical forums with traceroutes for SE to one day look at, Contact your ISP as well. Although these people are not to blame, Ormuco will listen to them because they are large multi national companies. Just dont stop posting about it, keep in contact with your ISP get refrence numbers when you do contact them so you can quote something should you need to.

And lastly for those who are experiencing the rubber banding this is the thread that helped me and many others reslove the issue from about page 60+ for recent rubber banding.

http://forum.square-enix.com/ffxiv/t...n-%28R0%29-lag

[Tupsi]

There is no excuse for SE not commenting on the situation.

They did. They changed PR from 0.3 to 0.1. That's acknowledging the problem and doing something about it. The current issue isn't exactly 100% on their end so what do you want them to say? "Ok so there's a problkem with Level3"???

Will that make you happy? I mean, all they do is say somethin and that isn't exactly going to fix the problem another company is having which means the complaints won't stop.

Why should I have to pay for SE's issue

Level3 isn't a subsidiary of Square Enix so there's not much they can do because it's not exactly their problem, it's a problem with another company that SE has no control over.

[Duuude007]

The issue is between SE and the T1 networks in Montreal, Cogent and Level 3 for most players. Not you or your ISP as it is outside your control and your ISP's network.

To further clarify, it is not an issue inside SE's network, but beyond the boundary, under ownership and management of Level 3.

SE's true responsibility (after the internal adjustments) is to continue to work with level 3 until they can isolate and resolve their routing issues.

Not much hands-on with that. And I expect that is what they have been doing ever since the Level 3 issue was reported.

[Lafiele]

Ping means NOTHING when you're dropping packets. I can have 20ms response times but if only have the data is S/R, I'M STILL LAGGING.

If you're dropping packets it's obviously not SE fault... I don't know wat more to say. I can generalise lag because most people can fix it through using VPN. Using a VPN means that it's your route to the SE server that is crap, NOT that the SE servers are lagging. If SE was having significant lag issues, everyone would be experiencing it and furthermore, VPN wouldn't help.

Changing ISP as a matter of fact does help by the way. Because another ISP may be using a more optimum route to their server than another.

[ReplicaX]

There are many ppl here that have spent hrs researching their issues and using outside resources.

It is SE's issue as it affects the service they provide. It's the pipeline (Upstream) in and right outside their network: ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74].

Ormuco is SE's Server provider with Level 3 as one of their Upstreamers.

It is their issue to deal with the upstreamer, even if they have to pay for more allotted bandwidth. SE isn't special in this situation, other companies, not tied to T1's pay for allotted bandwidth to correct issues like this, its normal.

This isn't some post about crying over upcoming patch changes. It's a legitimate complaint affecting a lot of paying customers for over a month with zero response from its provider.

[Goodberry]

Well, nobody is perfect. Blizz has Horde bias. SE has lag and, what's worse, designs all hard encounters around it. Players have elitists and special snowflakes. I end most of my posts with :P

[Skeezix]

http://forums.na.leagueoflegends.com....php?t=3521364 they seemed really proactive with their ping issue

[Marishi-Ten]

There is no excuse for SE not commenting on the situation. The issue is between SE and the T1 networks in Montreal, Cogent and Level 3 for most players. Not you or your ISP as it is outside your control and your ISP's network.

Libel, Law suits, Slander, Defamation (oh my!)

- I am within 350 miles of the server.

Irrelevant. Location is not an indicator of a stable connection when the node experiencing problems is in Montreal (but before SE servers)

- My routing to the server is within 500 miles to the server.

See above.

- 12 hops to the server.

Inefficient route paths are not on SE to fix. Please contact your ISP and/or backbone

- No issues prior to 2.1, 20-30ms constant to server, zero packet loss.

Coincidence. Or Ormuco had the path changes or backbones switched. Please contact Ormuco or Level3 to file a bug.

- Since the issue started Cogent and Level3 are dropping packets, this is a greater problem than simple lag/latency.

Indeed. Their hardware is likely failing or the node doesn't have the amount of switches to support the traffic.

- I pay for a 50/50 Internet Service.

Sounds like an ISP issue. COntact your ISP to bring it to their attention and either ask for a discount on your monthly service or change providers.

- I pay my monthly fees.

For a service that doesn't guarantee you stable connections. Read the ToS

Using a Proxy Service and not going through Cogent or Level3 networks brings my ping down to 40ms and zero packet loss.

Why should I have to pay for SE's issue with other T1 Companies by paying for a VPN/Proxy service?

BECAUSE. IT'S. NOT. SQUARE'S. FAULT. That you use a VPN and it fixes the issue proves it. If you had packet loss on the host servers, then yes, it would be on Square. You don't. You have packet loss on a node that is neither owned, operated, or maintained by Square Enix LTD. Square Enix Holdings, or Square Enix International. Everyone routing through that node is having problems. EVERYONE. You see it more because you rely on stable transfer. Grandma Jo doesn't notice when watching youtube because it doesn't rely on ping/jitter values.

If you're dropping packets it's obviously not SE fault... I don't know wat more to say. I can generalise lag because most people can fix it through using VPN. Using a VPN means that it's your route to the SE server that is crap, NOT that the SE servers are lagging. If SE was having significant lag issues, everyone would be experiencing it and furthermore, VPN wouldn't help.

Changing ISP as a matter of fact does help by the way. Because another ISP may be using a more optimum route to their server than another.

That's what I've been saying the entire time?

[Goodberry]

And you are wrong the entire time.

When Internet works well for everything except this game, and this happens to a lot of people, it's obvious where the fault is - with this game. And mind you, I am usually a "white knight" here. But white knight should not mean "blind to everything".

The idea that a person with an otherwise perfectly working Internet connection should pay for a VPN just to (hopefully) solve issues with ONE game is simply ludicrous.

When you are wrong at start, saying the same thing 1000 times makes you only more wrong. :P

[Duuude007]

When Internet works well for everything except this game, and this happens to a lot of people, it's obvious where the fault is - with this game. And mind you, I am usually a "white knight" here. But white knight should not mean "blind to everything".

What's this I don't even... You do understand that the internet is not just a 'series of tubes', yes?

When you are wrong at start, saying the same thing 1000 times makes you only more wrong. :P

Nor does claiming the same thing 1000 times eventually make it right, even if public perception can be fooled to think it is so due to repetition...

-But I digress.


If the issue with connecting with Montreal was 100% for players, I would be right behind you on arguing it as an internal SE issue. It is not.

Take a look at this.

SE Montreal Data center
|
SE network boundary
|
|-----Level 3 pipe ----------web------------local zone A------------Player A
|
|-----Routing pipe 2 ----------web------------local zone B------------Player B
|
|-----Routing pipe 3 ----------web------------local zone C------------Player C
|
|-----Routing pipe 4 ----------web------------local zone D------------Player D


If player A is having issues because they live in a state or nation that routes through Level 3, they may be experiencing dropping packets, while players B,C, and D remain unaffected.

If player A and B (in the above scenario) both use a VPN service to connect to C or D's pipe, A's improvement can be noticeable. B's end result would be largely unchanging, however.

The 3rd party service bypasses a problem on the external network, it doesnt magically connect to SE exclusively.