Posted this in another thread several days ago, it applies to the new letter:

The problem is, the patch probably, as per SE's history, is not on schedule.

I (and many others) do not want some terribly worded/translated PR letter from some development team leader who in all likeliness, doesn't even write said letters.

What I (and others) want to see, is this example:

Patch 1.18 Progress Check List:
- Dungeon Implementation Complete
- Class Re-Balancing Complete
- Terrain Clipping Incomplete- further adjustments required
- Hardware Taxation Issue Incomplete- further investigation is required

I don't give a flying hell when the patches come, but to actually see a visible progress report instead of some inane, cloak-and-shadow letter, would be far more beneficial to the community than the crap we've been getting. We were promised updates, we are getting PR checks and formatted copy+paste replies. This is not helping their situation.
And again; cloak-and-shadow letter, no real progress report, subpar video of Auto-Attack (y'know what Diablo III has for a video of it's combat system? A fucking boss fight... Jesus.); lack of real communication with the playerbase; delayed patch, etc.

The one, and only thing that has been saving this game: "Final Fantasy"
Not innovative game design. Not good graphics. Not great controls. Not interesting content. Nothing, but the name on the title screen. And believe me, the majority are getting sick of that, too.