I requested my item restoration on the 22nd (maybe I wanted fantasia for christmas) of December. On the 24th they "escalated my request" and said they would "begin investigating the matter further."

One week later, no reply I send them another message inquiring about the progress. They basically said it takes time and to be patient. After a few more days I inquired again. They told me it was still under investigation.

As of today it has been 14 days. I have since inquired again, but it hasn't prompted them to do anything faster. Is anyone else having a slow time at restoring this? If they'd add it as buyable, in-game or via Mog Station, they could work on more important issues than restoring fantasia. While it will not keep me from playing, it DOES hinder my game experience.