Request for information: ISPs and P2P throttling

[misterdapi]

Hello,

Please take the time to call Time Warner and as to be escalated. Please be polite and specific. If you are lagging and not a Time Warner customer, everything pretty much still applies.

The first person i spoke to in tech support I introduced myself. Explained that I'm not having normal internet troubles but its specifically dealing with an online game. I explained to the woman that I was prepared with traceroutes and links to multiple different websites online with other SoCal Time Warner customers with the same problem. She asked a few basic questions and agreed this is over her pay grade and conected with with another woman that she referred to as "tier 3".

This woman asked be specifics about the traceroute. Gave me an email address to copy paste those traceroutes to the NA data centers and to my specific server. She was very understanding and wanted me to explain in detail the problems i was having in game. Port forwarding was brought up and i quickly squashed that. The symptoms are there regardless of being directly connected or no. The router isn't the factor.

She ended up opening a case on it and told me that this is the first anyone in her department has heard of a problem like this or dealing with this game. She asked, "That i have my friends call in and to please report this issue and feel free to send more traceroutes and links to this specific problem to the email address she provided me."



My back story is:

This isn't me or my problem. Time Warner has had techs to me house half a dozen times for various reason. Brand new RU-6 was run from the street to the house to the inside and the modem. My picture quality is amazing. I'm paying for 10mb and getting 16.25 DWN 1.09 UP capped all day every day. Streaming and any other gaming online runs so smooth and amazing.

Modem is SB 6141
Router is R6300
Neither are an issue and very baller

Except for FF XIV. My wife and play on desktops and laptops. Wired and wireless. It doesn't matter. The entire house is run in Cat6.

North America Datacentre | square-enix.montreal.com | IP address : 184.107.107.176

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 9 ms <1 ms 9 ms READYSHARE [192.168.1.1]
2 49 ms 29 ms 38 ms cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
3 14 ms 16 ms 11 ms tge7-2.covncafi01h.socal.rr.com [76.166.2.193]
4 26 ms 28 ms 19 ms tge0-9-0-9.ontrcacp01r.socal.rr.com [72.129.6.16
2]
5 22 ms 28 ms 28 ms agg21.lsancarc01r.socal.rr.com [72.129.5.0]
6 23 ms 28 ms 21 ms bu-ether16.lsancarc0yw-bcr00.tbone.rr.com [66.10
9.6.102]
7 27 ms 29 ms 28 ms ae-0-0.pr0.lax00.tbone.rr.com [66.109.6.135]
8 45 ms 18 ms 28 ms ix-9-0-1-0.tcore2.LVW-LosAngeles.as6453.net [64.
86.252.169]
9 103 ms 118 ms 98 ms if-22-2.tcore2.PDI-PaloAlto.as6453.net [66.198.1
44.73]
10 113 ms 98 ms 110 ms if-11-3.tcore2.CT8-Chicago.as6453.net [66.198.14
4.58]
11 119 ms 128 ms 118 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.45]
12 277 ms 215 ms 249 ms 66.198.96.58
13 111 ms 118 ms 118 ms te7-4.dr9.mtl.iweb.com [184.107.1.110]
14 115 ms 118 ms 118 ms 72.55.128.44
15 103 ms 103 ms 108 ms 184.107.107.176

Trace complete.
This was run at 1:20pm pacific time


SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

tl;dr How many people on lodestone, reddit, other websites just posted complaining and thinking they accomplished something. Call your ISP and be polite but push for Tech support and get an email address from them and email them your trace routes. Lets get this fixed!!

http://www.timewarnercable.com/en/re...ontact-us.html


Mouseover your server here and get it's IP address:
http://www.arrstatus.com/

If you don't know what a traceroute is then go here
http://www.ffxivguild.com/how-to-tes...agpinglatency/

[Noahlimits]

Hello,[/url]

This may be on the SE server side just fyi. TWC might not be able to do anything to fix it.