I tried calling TWC today and was brought up to their level 3 tech support. Pretty much stated the same thing that I assumed everyone gets, which is pretty much "We have no control over it".

Outside of paying for tunneling services, I am at a complete loss as to what to do. TWC has a monopoly here without any decent alternatives. The game is unplayable as lag happens in short bursts. I'd assume it's the same with all SoCal TWC customers.