.3 Second Positional Update Delay (Requesting Dev Response)

[Goreth]

that's where they should really copy Blizzard, who set the golden standard of this industry some 10 years ago…

I hear the hiss of torches and clang of pitchforks in the distance...

[Soukyuu]

I hear the hiss of torches and clang of pitchforks in the distance...

They already copied a lot from other games, should have copied this instead if you ask me.

[Alcyon_Densetsu]

If one thing, [Customer Support Quality] is where [SE] should really copy Blizzard, who set the golden standard of this industry some 10 years ago…

I hear the hiss of torches and clang of pitchforks in the distance...

I know

But on everything customer support related, that's a fact no one denies in the gaming industry, neither insiders nor customers.

Actually, that's a reason people often cite when they say why they stuck with WoW for so long, or came back so often.

It does matter, how you treat your paying customers when they have issues does matter. That's probably why we also attribute to Blizzard the very notion of "MMORPG's as a service": to everyone's benefit —theirs and their customers'— they raised the quality bar much higher than any other company out there.

SE, on the other hand…

I know Yoshi-P cited this notion of service, hinting that he probably gets it, somehow; even if, evidently, this company is still awfully clueless about it regarding CS.