Freeze/Crash & BSOD issues

[Narbrelur]

This is a very frustrating issue.
I buyed the game yesterday, installed it and haven't been able to play yet, on top of that time is running and the free month will eventually end. I was able to get past the character creation and most of the intro and thats it. I can't even play 10min. The game constantly freezes and i'm forced to reset the computer and sometimes i can alt-tab it (very rare). I already tried a whole lot of stuff:

- Uninstall GPU drivers, install new ones, older ones, nothing worked.
- Updated every driver on my computer.
- Disconnected everything USB related.
- Installed Windows 7 32-bit, because i thought it could be a 64-bit problem.
- It didn't worked so i tried Windows 8 64-bit, didn't work either.
- Checked CPU & GPU temperatures, everything is normal.
- Tried to overclock and underclock GPU, CPU and RAM.
- Installed FFXIV on 3 different HDDs.
- Triple checked sound drivers, updated them and downgraded them.
- Disabled onboard sound card.
- Disabled onboard graphics card.
- Launch game on administrator, compatibility mode and everything i could think of.
- Disabled all graphic in-game features like HDR (i was having problems unchecking HDR)
- Disabled the wtv cutscenes box.
- Limited the game to 30 frames.
- Tried fullscreen, windowed...
- Maybe some more stuff i read in this threat and don't remember anymore.

I'm really upset with this, i was really looking forward to finally be able to play this game and it doesn't work. I thought it could be some hardware problem but after checking this threat i think SE should really pay more attention and at least come here from time to time and explain what is going on and what they are doing to fix it. Honestly i don't see myself supporting the game after the free period if i can't even play it (obviously) but i am frustrated because i paid for this and i can't even get my free month.
Anyway, my specs are the following:

Core 2 Duo 3.0MHZ
ATI HD4870 1GBDDR
4 GB ram
Windows 8.1 64-bit

[Miachu]

I just don't think this is going to be addressed in a timely manner, if at all..you would think a problem that is literally going to cost them money by making the game unplayable for several hundred people would be a priority..

[Symbolika]

Same issue for me, since the last maintance: freeze followed by shout down. I'm playing with a ATI Radeon HD 5700 on Win7....

[drakko91]

This problem becomes worse and worse ...
Before, at least, i could sometimes play a after noon without freeze ...
Since this Friday - i can not play 10 minutes without freeze ! Nothing change in my configuration ( either in the game or in my computer ) - I'm afraid this game is causing irreversible damage to my computer ...
- I have the PS3 version, which is ugly and awful latencies . (> Dungeon not possible)
- Now I can not play on the desktop PC, because the game freezes now every 10 minutes. (> Dungeon not possible + mental integrity in danger)
- My laptop is not enough to run the game properly (I did not dare try a dungeon , since I get slowdowns in some areas with lot people - with the graphics at minimum...

SE, our patience to the limits ! Thank you to communicate on this issue ! The advice you give to the FAQ , do not solve anything ( and those given here does not realy work too ... ) - thank you to bring quickly at your client, a REAL solution to your programming problems on this game.

[Alileus]

I tried a couple of things and I found a temporary fix:

Note: Make sure you do a clean/latest install of the vga driver before trying this

First of all you need to know what type of crash/BSOD you are getting
If it's a BSOD with video_tdr_failure you will have to install MSI Afterburner "or any other similar application" and set it up with:
Power Limit %75
Core Clock -40
Memory Clock -40
The reason behind it is, That the VGA requires more power than what the Power Supply can provide and causes the VGA card to crash.

If you are getting a straight forward Freeze and crash:
Go to the BIOS and disable the PCI-Express 3rd generation


Let me know if this works for you!

[HexxVexx]

I should have posted here way earlier but just didn't happen.. Anyways ive been having crashes especially in bordereless windowed since release i have new rig with geforce GTX 770 my temperatures are 50c or max 55. And i still crash, but now after the latest update i crash randomly anywhere. Atleast full screen helped before but it has started crashing there now as well. Before i had BSOD since release which thankfully didnt return this time. (The BSOD got removed earlier don't exactly remember when at the moment). Ive tried reinstalling, formatting, update and downgrade drivers didn't help at all. Its incredible that this havent been fixed since it started after phase 4, im almost scared to synthesis expensive recipes cause i might crash and lose all the mats :/

Sorry if it sounds like im raging but its about time i start posting here, and im just tired of the crashes in general, i even earlier had some direct x error, ive never had that ever before. And i checked my ram and ran dxdiag no issues whatsoever.

[Squa11_Leonhart]

wrong. He didnt say shut down, he said he has to press reset which is totally different, a computer will shut its self down to protect its self from damage such as over heating) providing the bios is setup correct.

When alot of us are having to press reset this is because the computer has locked up which is due to software failure, ive never had windows or any other games do this on me as regular as it dows with ffxiv. Basically the codin for this game sux, the servers are crap and the vs is worse. Think before posting bs plz. Thx.

The game will not FREEZE the computer unless the computer is already operating in a faulty state.

[drakko91]

The game will not FREEZE the computer unless the computer is already operating in a faulty state.

mm ok ... and why it is only on this game? (among the other 30 games that I have and normally functioning)
and why it occurs so completely random? one day is working for five hours in a row and the next day the problem may come every 10 minutes?
why this occurs on pc very recent, as on older?
why SE advised to check some of the material conflict, as with some sound card?
I believe very sincerely that the problem is primarily software - not hardware - and that whatever our adjustment and other handling, it can not solve the problem because it is aillor.
That said, by dint of trying to solve this problem, it may be that our computer will eventually be damaged, really.

@ Alileus: how long, you test your method? because the downgrade had worked for a while at home, then returned ...

[MichiKyou]

It hasn't happened as often to me as others. But I crash and the game freezes often now. Usually when just running forward, after a fate ends or start. Im getting very frustrated. This never was an issue when I first got the game.

[Foxydoe]

Ugh, game's doing this to me now, too. I upgraded from Vista to Windows 8 because the game doesn't give Vista users a mouse icon in fullscreen mode, & it's pretty much so laggy it's unplayable in windowed mode.

So now that I'm running Windows 8, the game just randomly freezes up my whole computer, gives me a black screen that I can't do anything with (can't alt-tab out, mouse icon won't move, can't do *anything*) so I need to turn my computer off, then back on again to get it useable.

VERY UNHAPPY WITH YOU, SE.