FOR THE LOVE OF GOD PLEASE FIX THIS MASSIVE LAG PROBLEM!

[Alenore]

To those saying other games aren't suffering the same issues : maybe not for you.

Quoting WoW forums (US, since I suppose that's where most of you are) :
"Lag.... game is UNPLAYABLE."
"Extremely high world latency."
"Constant disconnects, game freezing, lag"
"Unplayable lag spikes."
"Constant stutters and terrible latency."
"High Latency for Comcast users part #2"
...

GW2 :
"lag lag lag"
"delay and lagg"
"Connection error(s) detected. Retrying..."
"Darkhaven server lag"
"Unplayable lag on specific game server IPs"
...

D3 :
"Constant Lag"
"LAG"
"latency issue"
"AT&T Related Lag/Rubberbanding Issues"
...


That's fine, maybe you guys have no problem running these games. Now please, just stop quoting them as models when they currently have the exact same problems as FFXIV for some of the user base (just like FFXIV). And what do they ask to fix the problem ? What Raist said.

[Blarp]

To those saying other games aren't suffering the same issues : maybe not for you.

There are four or five posts on their forums complaining about lag. Of those four, three of them already have a response from a Blizzard employee. If you can't see the difference between that and this, then you are blind. There have been 19 posts responded to by a Blizzard employee on the front page of their tech support forums. There have been two responses from SE in over two months on these forums. I know that they'll request tracerts, router serial numbers, ISP's etc. I also know the likely solution is for players to contact their ISP unless it is an extremely widespread problem, but at least Blizzard has a presence.

[ntall1]

Stop defending SE's extremely poor Customer Service. Like Blarp said, "At least they have a presence". What most ppl here are so frustrated about is the complete lack of response on the issue from SE. Not only are the lag posts on these other tech forums very minimal compared to the amount for FF14. But these other companies work with their customers to not only help sort out their issues, but let them know that anything out of the players hands are being worked on by the company.

The other issue is that these games also have different servers in different locations so players themselves can bypass routing based issues without 3rd party programs like VPN's. So even if these other companies do not control the internet. They have taken the necessary steps to avoid 99% of the issues that exist in FF14.

SE does not understand what customer service is, and that is why lots of ppl are pissed. They are paying a subscription for a game that should realistically be F2P based on the support available from SE.

[Raist]

Some key points from Blizzards guidelines to show their intents/expectations for their tech support forum:

http://us.battle.net/wow/en/forum/topic/6794350261

Medearn
Customer Support

Edited by Roraks on 4/1/13 10:58 AM (PDT)
Welcome to the Technical Support forum for World of Warcraft. This forum exists to provide World of Warcraft customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum (between 7am-8pm Pacific, 7 days a week), it is not meant as a place to resolve complex issues, because of the nature of forums. If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds for common issues.

Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve.

Now for SE's:
http://forum.square-enix.com/ffxiv/t...-Support-Forum!

Welcome to "Technical Support" Forum!

The purpose of this forum is to provide a place for FINAL FANTASY XIV: A Realm Reborn players to discuss technical issues with each other and to find a quick resolution to issues they are experiencing. There may be instances where Square Enix will provide information and introduce knowledge base articles.

Please carefully read and adhere to the following rules and FINAL FANTASY XIV: A Realm Reborn player Forum Guidelines (NA & EU) before posting.

Rules on Technical Support:
This forum is for discussion on technical issues. Other themes such as game discussion should be done in the appropriate forums.
Please submit bug reports by posting in the Bug Reports.
Only new threads related to your own issues may be created.
Since direct support will be required for the following types of issue, please contact us through the Square Enix Support Center (NA & EU).

Issues regarding faulty products which require direct support or product exchange. (Example: Registration code is invalid, damaged disc, etc.)
Issues regarding the registration information of Square Enix Account that requires individual investigation and restoration. (Example: Compromised account)

Categories
Technical Support
This is a place for FINAL FANTASY XIV: A Realm Reborn player to discuss technical issues with each other and find a quick resolution to issues they are experiencing. There may be instances where Square Enix will provide information and introduce knowledgebase articles.

Being Addressed/Currently Reviewing
If the support team responds to or requests extra information for a reported issue, it will be moved to Being Addressed/Currently Reviewing. The report will be moved to Resolved Issues if it is not replied to over an extended period.

Resolved Issues
If a reported issue has been resolved by the person who reported it, another player, or by the support team, it will be moved to Resolved Issues.

Separate Support Required
If a reported issue cannot be resolved through the forums due to the nature of the issue (Example: account information needs to be reviewed), it will be moved to Separate Support Required. The appropriate contact information to receive support will be provided.

Note that is SE's entire post on their guidelines, while Blizzard's is considerably more detailed, and clearly gives a sense that when you are there Blizzard is there to actively help you out. SE's pretty much tells you this is a sandbox for you guys to discuss problems/solutions amongst yourselves. All non-technical discussions amongst players (like feedback, bug reports, direct support requests) should be presented in the appropriate forums or at the support portal--not here. Moderators MIGHT chime in with additional information and/or links if they see something they may be able to address further.

In short... this forum was not ever meant to be a direct line of communication for players to request support from SE--nor for soliciting any response from SE of any kind for that matter. They intended this to be a forum for the players to work together to find solutions to their problems. Otherwise, we are supposed to submit our requests/feedback either in their designated forums or through the support portal.

That is likely why you don't really see SE commenting much in this forum.

[whilke]

Some key points from Blizzards guidelines to show their intents/expectations for their tech support forum:

http://us.battle.net/wow/en/forum/topic/6794350261



Now for SE's:
http://forum.square-enix.com/ffxiv/t...-Support-Forum!


Note that is SE's entire post on their guidelines, while Blizzard's is considerably more detailed, and clearly gives a sense that when you are there Blizzard is there to actively help you out. SE's pretty much tells you this is a sandbox for you guys to discuss problems/solutions amongst yourselves. All non-technical discussions amongst players (like feedback, bug reports, direct support requests) should be presented in the appropriate forums or at the support portal--not here. Moderators MIGHT chime in with additional information and/or links if they see something they may be able to address further.

In short... this forum was not ever meant to be a direct line of communication for players to request support from SE--nor for soliciting any response from SE of any kind for that matter. They intended this to be a forum for the players to work together to find solutions to their problems. Otherwise, we are supposed to submit our requests/feedback either in their designated forums or through the support portal.

That is likely why you don't really see SE commenting much in this forum.

Soooo, basically SE's game support forums work completely differently then almost every other AAA MMO out there? Yes, that makes it okay for them to have no customer facing presence then. Cool beans.

Still on the fence if you're just a shill getting paid by SE or not....

[Blarp]

Some key points from Blizzards guidelines to show their intents/expectations for their tech support forum

The last we heard from SE on this issue was on August 31st. They haven't followed up or so much as said a peep about any kind of connectivity problem since then. It's ridiculous.

[Raist]

Soooo, basically SE's game support forums work completely differently then almost every other AAA MMO out there? Yes, that makes it okay for them to have no customer facing presence then. Cool beans.

Still on the fence if you're just a shill getting paid by SE or not....

No.. it's just there in plain text for everyone to read...it's more like no one even bothered to read the guidelines and just assumed this was a direct line to SE.

SE had the portal up first, forums came later. Their support portal was always their primary mode for reporting problems directly to them, even after forums went up for XI (which was well after TAU--until then, we chewed the fat on partner sites and our only assured way to address SE was via the portal and in-game help desk). If you look at the XI forums, it basically says the same thing in their guidelines as well--almost word for word, and that post has been up for years.

My past experience with them in XI told me different is all, so it was pretty much understood for me early on not to expect a direct response to my posts here. So, as a matter of habit I submit info through the portal if it is something I wanted to be sure got into their support chain.

I understand there may be many here who aren't accustomed to how they typically do things at SE. Pointing it out for them so they will hopefully have a better understanding.

[Raist]

The last we heard from SE on this issue was on August 31st. They haven't followed up or so much as said a peep about any kind of connectivity problem since then. It's ridiculous.

Actually, they have been posting about connectivity issues they have been able to address---just not in here, as <again> this is not considered their support channel to us. Unfortunately, those have been issues on their own inter-connectivity and we haven't gotten any details on anything happening beyond what they can address directly. There may be some legal or other serious concerns with publicly announcing information they may have gathered/shared with third or fourth parties, so until they are able to safely share such information, they are being tight-lipped as usual. SE is infamous for keeping things very hush-hush until they are certain it is safe to announce anything--often times it is VERY last minute.

[Blarp]

Actually, they have been posting about connectivity issues they have been able to address---just not in here, as <again> this is not considered their support channel to us. Unfortunately, those have been issues on their own inter-connectivity and we haven't gotten any details on anything happening beyond what they can address directly. There may be some legal or other serious concerns with publicly announcing information they may have gathered/shared with third or fourth parties, so until they are able to safely share such information, they are being tight-lipped as usual. SE is infamous for keeping things very hush-hush until they are certain it is safe to announce anything--often times it is VERY last minute.

I don't want them to come tell me all about their data and TOPSECRET network as it would mean precisely dick to me. All I want is someone from SE to communicate with the playerbase.

[Sadebreth]

I am going to post this here but it will probably fall on def ears.

Posting that you get no lag in other games unfortunately doesn't prove anything. It would if all those servers were in the same place and used the same routing to get to those servers as this game but they don't. If this was all SE then no one would be able to play the game but as it stands there are literally thousands of players having no issue with this what so ever. Have you tried finding the IP address of the server you are on and running a tracert to see where the slowdown is? So far all I have seen is that you aren't having issues with other games.