FOR THE LOVE OF GOD PLEASE FIX THIS MASSIVE LAG PROBLEM!

[whilke]

Some key points from Blizzards guidelines to show their intents/expectations for their tech support forum:

http://us.battle.net/wow/en/forum/topic/6794350261



Now for SE's:
http://forum.square-enix.com/ffxiv/t...-Support-Forum!


Note that is SE's entire post on their guidelines, while Blizzard's is considerably more detailed, and clearly gives a sense that when you are there Blizzard is there to actively help you out. SE's pretty much tells you this is a sandbox for you guys to discuss problems/solutions amongst yourselves. All non-technical discussions amongst players (like feedback, bug reports, direct support requests) should be presented in the appropriate forums or at the support portal--not here. Moderators MIGHT chime in with additional information and/or links if they see something they may be able to address further.

In short... this forum was not ever meant to be a direct line of communication for players to request support from SE--nor for soliciting any response from SE of any kind for that matter. They intended this to be a forum for the players to work together to find solutions to their problems. Otherwise, we are supposed to submit our requests/feedback either in their designated forums or through the support portal.

That is likely why you don't really see SE commenting much in this forum.

Soooo, basically SE's game support forums work completely differently then almost every other AAA MMO out there? Yes, that makes it okay for them to have no customer facing presence then. Cool beans.

Still on the fence if you're just a shill getting paid by SE or not....

[Raist]

Soooo, basically SE's game support forums work completely differently then almost every other AAA MMO out there? Yes, that makes it okay for them to have no customer facing presence then. Cool beans.

Still on the fence if you're just a shill getting paid by SE or not....

No.. it's just there in plain text for everyone to read...it's more like no one even bothered to read the guidelines and just assumed this was a direct line to SE.

SE had the portal up first, forums came later. Their support portal was always their primary mode for reporting problems directly to them, even after forums went up for XI (which was well after TAU--until then, we chewed the fat on partner sites and our only assured way to address SE was via the portal and in-game help desk). If you look at the XI forums, it basically says the same thing in their guidelines as well--almost word for word, and that post has been up for years.

My past experience with them in XI told me different is all, so it was pretty much understood for me early on not to expect a direct response to my posts here. So, as a matter of habit I submit info through the portal if it is something I wanted to be sure got into their support chain.

I understand there may be many here who aren't accustomed to how they typically do things at SE. Pointing it out for them so they will hopefully have a better understanding.