FOR THE LOVE OF GOD PLEASE FIX THIS MASSIVE LAG PROBLEM!

[bebop_bo]

It's a multi-level issue that is not entirely on SE's end, not entirely within their power nor responsibility to resolve--so you need to bring the ISP's in to help out (yours, theirs, and all the others in between).

Open a support ticket with both your ISP and SE, giving specifics about your connection---preferably including the results of a tracert to the 199.xxx.xxx.xxx IP your client is using. At the very least, include the IP address of the server your game actually is using and let SE know who your ISP is and what city/state. This gives them a glimpse of where you are coming from and going to, and affords a means to at least have a list of all the players in between you and SE. With any luck, it may provide some clues as to a potential choking point in route they can investigate and hopefully get at least that part of your problem resolved.

then its pretty much epic fail as its prob 100's of different ISP's from around the world along with SE's customer service that simply don't reply.... funny that all other mmorpgs ive played & some i still play i dont have this problem.. ONLY on SE's servers for FFXIV.. & im not alone..so to me it kinda points to SE's end...100%.

[RunsWscissors]

It's a multi-level issue that is not entirely on SE's end, not entirely within their power nor responsibility to resolve--so you need to bring the ISP's in to help out (yours, theirs, and all the others in between).

Open a support ticket with both your ISP and SE, giving specifics about your connection---preferably including the results of a tracert to the 199.xxx.xxx.xxx IP your client is using. At the very least, include the IP address of the server your game actually is using and let SE know who your ISP is and what city/state. This gives them a glimpse of where you are coming from and going to, and affords a means to at least have a list of all the players in between you and SE. With any luck, it may provide some clues as to a potential choking point in route they can investigate and hopefully get at least that part of your problem resolved.

this is so unhelpful.. my isp does not throttle anything and still im getting the lag. I know ppl who play on dedicated T1 and they lag so take ur isp garbage and......

[Raist]

this is so unhelpful.. my isp does not throttle anything and still im getting the lag. I know ppl who play on dedicated T1 and they lag so take ur isp garbage and......

What is unhelpful about it? I recommended they run a simple tool to gather some details on their connectivity that might actually capture evidence of a problem, and forward it to people that are most likely the best people to address the issue... what is "so unhelpful" about that.

Perhaps if you had a better grasp of the problem being addressed with that reporting, you would realize the value in opening such support tickets.

If you are traveling to a convention in Chicago, and miss the morning session because a layover in Atlanta caused you to miss your connecting flght... who is at fault? THat answer can vary depending on if it was a delay in your originating flight (whether that was pilot error, maintenance error, scheduling errors by the airport or the airline) that caused you to arrive late--or whether the same conditions applied to your connecting flight, or perhaps it was bad weather that delayed your lnding and/or take off. Or maybe a flock of Canadian Geese were crossing the air space... or deer ran out into the runway. Regardless... something/someone delayed your air service. Does that mean you hold the Chicago Hilton or the sponsors of the convention at fault? No... you go to the airline or the airport for the investigation, remedy, and <hopefully> they change their policies to help avoid more problems in the future.

[whilke]

What is unhelpful about it? I recommended they run a simple tool to gather some details on their connectivity that might actually capture evidence of a problem, and forward it to people that are most likely the best people to address the issue... what is "so unhelpful" about that.

Perhaps if you had a better grasp of the problem being addressed with that reporting, you would realize the value in opening such support tickets.

If you are traveling to a convention in Chicago, and miss the morning session because a layover in Atlanta caused you to miss your connecting flght... who is at fault? THat answer can vary depending on if it was a delay in your originating flight (whether that was pilot error, maintenance error, scheduling errors by the airport or the airline) that caused you to arrive late--or whether the same conditions applied to your connecting flight, or perhaps it was bad weather that delayed your lnding and/or take off. Or maybe a flock of Canadian Geese were crossing the air space... or deer ran out into the runway. Regardless... something/someone delayed your air service. Does that mean you hold the Chicago Hilton or the sponsors of the convention at fault? No... you go to the airline or the airport for the investigation, remedy, and <hopefully> they change their policies to help avoid more problems in the future.

First, your analogy is horrible, but I'll play.

If I was paying that convention for a certain level of service which included my transportation to the venue and something failed in that...then yes, I would expect the convention to deal with it and resolve it. Pretty simple really.

[Raist]

First, your analogy is horrible, but I'll play.

If I was paying that convention for a certain level of service which included my transportation to the venue and something failed in that...then yes, I would expect the convention to deal with it and resolve it. Pretty simple really.

You may be overthinking it.... you aren't paying SE to manage your internet connection. You are paying SE to manage their servers and to provide them with reliable access to the internet on THEIR end. Their responsibilty pretty much ends there. You pay your ISP to provide you with reliable access to the internet at your end. The guys in the middle--they have contracts with your ISP and SE's ISP to provide reliable routing services.

So, if we were to extend this out as you are trying to apply it, the convention and or the hotel would have an agreement to connect you to a quality service provider--they would not be the ones managing your travel experience. They would partner with either a travel agency to manage that, or perhaps directly to an airline like... say, Delta Airlines to provide you a ticket for a fair price. Regardless if it was a travel agent or the Hilton that arranged for the purchase of that ticket, the QoS then falls under Delta's policies and not the hotel or convention's sponsor (unless by chance that sponsor is Delta I guess). So at that point Delta (the air service provider) now takes over with the responsibility to provide you with quality air service. That encompasses their agreements with the pilots, flight crews, maintenance crews, airports, and air traffic controllers.

The same goes with the ISP's involved. Contracts are made at the endpoints for the local service. Those providers then have contracts with outside parties to provide the extended services. If there is a problem, you don't have any legal recourse with those outside parties. You only have agreements with the providers at the end, that being SE and your ISP. THEY have to take over from there to pursue their partners, who in turn may need to pursue their partners, who than again may need to pursue their partners. It all falls into a set chain that must be followed...until someone gets the ball rolling at one end or the other (preferrably both), one really shouldn't have such a high expectation as to expect it to be magically fixed just because they shout out to the users that it's broken without ever addressing it directly with the service providers.

Remember... this is a USER FORUM, and not a support portal for Square Enix or FFXIV: ARR.

[RunsWscissors]

What is unhelpful about it? I recommended they run a simple tool to gather some details on their connectivity that might actually capture evidence of a problem, and forward it to people that are most likely the best people to address the issue... what is "so unhelpful" about that.

Perhaps if you had a better grasp of the problem being addressed with that reporting, you would realize the value in opening such support tickets.

If you are traveling to a convention in Chicago, and miss the morning session because a layover in Atlanta caused you to miss your connecting flght... who is at fault? THat answer can vary depending on if it was a delay in your originating flight (whether that was pilot error, maintenance error, scheduling errors by the airport or the airline) that caused you to arrive late--or whether the same conditions applied to your connecting flight, or perhaps it was bad weather that delayed your lnding and/or take off. Or maybe a flock of Canadian Geese were crossing the air space... or deer ran out into the runway. Regardless... something/someone delayed your air service. Does that mean you hold the Chicago Hilton or the sponsors of the convention at fault? No... you go to the airline or the airport for the investigation, remedy, and <hopefully> they change their policies to help avoid more problems in the future.

its unhelpful because no matter how many times we run a test program or read ur stupid analogies the fact still remains we cant fix it.. pretty sure SE in all their infinite wisdom can figure out (or already know) what the problem is. posts like urs putting the blame/responsibility on the players is redundant and retarded. I paid for this game and pay for the service so an issue as big and problematic as this one should have been fixed or at least addressed along with SE taking responsibility. here's a little dumb analogy to help u understand.

man goes to doctor says my arm hurts.. doctor says to man go home take a steak knife and cut it open then come back and tell me if u find anything wrong.. oh and btw pay the receptionist on ur way out..

I never had any lag problems. From time to time, I get connection hiccups, but never seen or experience what you are. Don't go around saying "Majority of us" because that's just complete and utter garbage. Have you actually talked to your ISP? Because if you haven't, then you didn't do "everything I could". Somehow, with so many responses of, "why should I check with my ISP", suggest that either there's something you guys don't want your ISP to know (illegal splitting of cable lines, for example) or there's other things that hasn't been conveyed here.

um ur 1 out of 20 that have posted here with problems.. pretty sure 19/20 would be considered majority..

[Raist]

its unhelpful because no matter how many times we run a test program or read ur stupid analogies the fact still remains we cant fix it.. pretty sure SE in all their infinite wisdom can figure out (or already know) what the problem is. posts like urs putting the blame/responsibility on the players is redundant and retarded. I paid for this game and pay for the service so an issue as big and problematic as this one should have been fixed or at least addressed along with SE taking responsibility. here's a little dumb analogy to help u understand.

man goes to doctor says my arm hurts.. doctor says to man go home take a steak knife and cut it open then come back and tell me if u find anything wrong.. oh and btw pay the receptionist on ur way out..




um ur 1 out of 20 that have posted here with problems.. pretty sure 19/20 would be considered majority..

good grief.. still not getting it. Perhaps I need to do more than just provide an embedded hyper link in my replies:

http://forum.square-enix.com/ffxiv/t...-Support-Forum!

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[Keneblerz]

It's a multi-level issue that is not entirely on SE's end, not entirely within their power nor responsibility to resolve--so you need to bring the ISP's in to help out (yours, theirs, and all the others in between).

This^ Please may i remind you all. IT IS NOT SOLELY SE'S FAULT HERE. From what i understand from everyone in this thread. In order to fix the problem you want SE to magically force a 1 way connection from your modem to their datacenters. Adding more datacenters will not always fix a problem. Just like adding more servers did not fix the DF/Instance problem we had back at launch

[whilke]

This^ Please may i remind you all. IT IS NOT SOLELY SE'S FAULT HERE. From what i understand from everyone in this thread. In order to fix the problem you want SE to magically force a 1 way connection from your modem to their datacenters. Adding more datacenters will not always fix a problem. Just like adding more servers did not fix the DF/Instance problem we had back at launch

It is their fault. It's there network code that is unable to handle routing on the internet with packet loss over TCP. It is their responsibility to fix.

Do you really believe people will continue to pay for a service that is unacceptable? Either SE fixes it (no one cares how they fix it), or they lose all the people having these routing issues. It's pretty clear who the responsible party here is.

[theflo84]

It is their fault. It's there network code that is unable to handle routing on the internet with packet loss over TCP. It is their responsibility to fix.

Do you really believe people will continue to pay for a service that is unacceptable? Either SE fixes it (no one cares how they fix it), or they lose all the people having these routing issues. It's pretty clear who the responsible party here is.

Exactly my thoughts.