Freeze/Crash & BSOD issues

[Squa11_Leonhart]

Experienced BSOD for my first time since my PC built and since few phases of beta, right on my first attempt to logout of the game after 2.05 hotfix.
Running on Win7 64bit, fullscreen mode, hardware Intel core i5 2500 with AMD radeon HD6950 graphic (non-beta latest catalyst)

BSOD only once and never happened anymore ever since. Also have no issue upon closing the game too.

cheers

won't be the games fault, take it to a hardware forum or post the crash dumps for analysis.

[KisaiTenshi]

No sir, I am a computer repair specialist with a background in software technical support and resolutions.

That doesn't automatically make you qualified to solve problems here, only that you have experience with it. Every game is different, and neither of us are developers on this game.

This game is one of very few that actually maxes out a quad core cpu, putting strain on the memory and IO interfaces more so then many other games in the industry.

Hardly, watch the CPU meters on a second monitor and you will see it uses little more than one cpu core, and that is almost entirely DX9's fault.

This exact topic was played out in exactly the same way with Guildwars 2, Rift, as well as many non mmo games, but there is always the head stuck i nthe sand group of people (indicating yourself) that do not understand that Windows for the most part does not allow directly communicating with the hardware from user mode applications, it must be done via windows api's and ring3 filters, which are only going to be as stable as the underlying system the computer is made up of.

Shader programs are sent directly to the video card. OpenCL (which this game doesn't use) and DirectCompute(not in DX9) do send programs to run on the GPU hardware.

But as you said, and I said, and a few other people have demonstrated, the BSOD problems are most likely Bad Hardware and/or Bad drivers. I have not been able to get the game to BSOD under any condition, and can only get it to crash under conditions where something was injected into the rendering process (RivaTuner Statistics Server combined with the video capture or screen capture hotkey)

[Squa11_Leonhart]

That doesn't make you qualified to solve problems here, only that you have experience with it. Every game is different.

Applications built using toolsets provided and designed to work on Windows will inherently include preventative measures to prevent the compilation of code(such as hand written SSE assembly) that may cause the cpu to enter deadlock states (and compiler optimisations won't generate ones that can anyway)

Hardly, watch the CPU meters on a second monitor and you will see it uses little more than one cpu core, and that is almost entirely DX9's fault.

I will let the following image respond to this.


This is a i7 920 with HT enabled, clocked at 3.8Ghz ftr.
Not quite quad core optimised, but close..... you should see the FPS drop in la noscea if i restrict the game to 2 cores via task manager.

Shader programs are sent directly to the video card. OpenCL (which this game doesn't use) and DirectCompute(not in DX9) do send programs to run on the GPU hardware.

No they aren't, Every object and shader is processed via DirectX on the systems cpu before being sent to the video card. This is the primary cause of bottleneck in D3D9, which was rectified in 10 and then expanded to allow for deffered display lists and multithreaded rendering in 11.

But as you said, and I said, and a few other people have demonstrated, the BSOD problems are most likely Bad Hardware and/or Bad drivers. I have not been able to get the game to BSOD under any condition, and can only get it to crash under conditions where something was injected into the rendering process (RivaTuner Statistics Server combined with the video capture or screen capture hotkey)

I have only experienced a Runtime exception on a few occasions, and all of them were when my net connection failed.

[capt_carl]

Latest crash:



Source
FINAL FANTASY XIV: A Realm Reborn

Summary
Stopped working

Date
‎10/‎19/‎2013 12:11 PM

Status
Report sent

Description
Faulting Application Path: E:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe

Problem signature
Problem Event Name: BEX
Application Name: ffxiv.exe
Application Version: 1.0.0.0
Application Timestamp: 525da699
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 80000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID: 3924799075



At least it's nice to know someone's watching now.

[Squa11_Leonhart]

I'll just let you know, that WER info is absolutely useless and won't help fix the problem at all, SE needs the actual dump files that are contained in the crash report.

[Edward_Newgate]

Lately, after the update, whenever I exit the game the screen goes blank. I have to go to task manager and close it there. Anyone know why this is happening?

[Squa11_Leonhart]

Log out and wait for the Start button to ungrey, you can then exit without the black screen.

[Albin_Fairclough]

Thank the gods I'm not the only one, but seriously this issues needs to get fixed... I would rather play this one my PC then have to go out and buy a whole new copy for my playstation

[Bloodtemplar]

Good that they're busy investigating the problems. I monitored my GPU temperature and I noticed on Maximum graphics settings that my 680 GTX became really hot around 84 degrees celsius. For running at this temperature for a while I got a BSOD. I tried to change the graphics settings to high laptop and the temperature doesn't get higher than 78 degrees celsius now. I advice people to monitor their GPU temperature I think I solved my BSOD's now. I was getting a lot of BSOD with DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 caused by driver nvlddmkm.sys

If people can check their temperatures of CPU and GPU when playing the game before they crash most likely this is the cause. Try to put the settings more lower and check temperatures again if they're lower it should be more stable. I think the problem is most people's GPU (videocard) only has 1 fan which isn't enough to run FFXIV on maximum settings. (it becomes too hot).

Tips

- Display Settings Put frame rate limit on 60 fps this is a big difference if you put it on none which means that your GPU is generating more FPS causing it to become ultra hot.
- Graphics Settings If you have a GPU with only 1 fan try to monitor your GPU temperatures if it's above 82 degrees celsius try to change the graphics settings to a lower setting for example to High Laptop instead of Maximum. You'll see also that this affects your CPU temperature a lot it doesn't become so hot anymore.
- Try not to overclock your GPU and CPu if you don't have good cooling. If you're over 80 degrees celsius for your CPU and GPU all the time things become less stable and most likely causes crashes and blue screens (BSOD).

[Will01]

Good that they're busy investigating the problems. I monitored my GPU temperature and I noticed on Maximum graphics settings that my 680 GTX became really hot around 84 degrees celsius. For running at this temperature for a while I got a BSOD. I tried to change the graphics settings to high laptop and the temperature doesn't get higher than 78 degrees celsius now. I advice people to monitor their GPU temperature I think I solved my BSOD's now. I was getting a lot of BSOD with DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 caused by driver nvlddmkm.sys

If people can check their temperatures of CPU and GPU when playing the game before they crash most likely this is the cause. Try to put the settings more lower and check temperatures again if they're lower it should be more stable. I think the problem is most people's GPU (videocard) only has 1 fan which isn't enough to run FFXIV on maximum settings. (it becomes too hot).

Tips

- Display Settings Put frame rate limit on 60 fps this is a big difference if you put it on none which means that your GPU is generating more FPS causing it to become ultra hot.
- Graphics Settings If you have a GPU with only 1 fan try to monitor your GPU temperatures if it's above 82 degrees celsius try to change the graphics settings to a lower setting for example to High Laptop instead of Maximum. You'll see also that this affects your CPU temperature a lot it doesn't become so hot anymore.
- Try not to overclock your GPU and CPu if you don't have good cooling. If you're over 80 degrees celsius for your CPU and GPU all the time things become less stable and most likely causes crashes and blue screens (BSOD).

84 degrees is fine for an gpu, if it was a cpu itd be a different story