Freeze/Crash & BSOD issues

[Will01]

Good that they're busy investigating the problems. I monitored my GPU temperature and I noticed on Maximum graphics settings that my 680 GTX became really hot around 84 degrees celsius. For running at this temperature for a while I got a BSOD. I tried to change the graphics settings to high laptop and the temperature doesn't get higher than 78 degrees celsius now. I advice people to monitor their GPU temperature I think I solved my BSOD's now. I was getting a lot of BSOD with DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 caused by driver nvlddmkm.sys

If people can check their temperatures of CPU and GPU when playing the game before they crash most likely this is the cause. Try to put the settings more lower and check temperatures again if they're lower it should be more stable. I think the problem is most people's GPU (videocard) only has 1 fan which isn't enough to run FFXIV on maximum settings. (it becomes too hot).

Tips

- Display Settings Put frame rate limit on 60 fps this is a big difference if you put it on none which means that your GPU is generating more FPS causing it to become ultra hot.
- Graphics Settings If you have a GPU with only 1 fan try to monitor your GPU temperatures if it's above 82 degrees celsius try to change the graphics settings to a lower setting for example to High Laptop instead of Maximum. You'll see also that this affects your CPU temperature a lot it doesn't become so hot anymore.
- Try not to overclock your GPU and CPu if you don't have good cooling. If you're over 80 degrees celsius for your CPU and GPU all the time things become less stable and most likely causes crashes and blue screens (BSOD).

84 degrees is fine for an gpu, if it was a cpu itd be a different story

[Kittra]

84 degrees is fine for an gpu, if it was a cpu itd be a different story

Um, it really depends on the GPU to tell the truth.

Pre 600-700 series 84C on a GPU was in the "danger zone" with an emergency shutoff at 110C. If you have a 600 or 700 series card now, 84C is EXTREMELY bad, as the card will begin throttling it's speed down at 70.1C for a 600 series card, and 80.1C for a 700 series card. If the temperature remains above 70C or 80C for long enough, the card will continue to drop it's speed until it reaches a set level (I believe at a certain point you will get speeds low enough that it doesn't feel like you spent $400 on a new GPU...).

As far as AMD/ATI cards go, I don't know if they have a feature similar to this or not, but I do know that 84C is not a recommended temperature.

Optimal temperatures for any GPU as listed by the manufacturer range between 50-60C. Anything higher is considered by the manufacturer to be beyond optimal operating conditions.
You can still do it, but with newer Nvidia cards you can expect to be penalized for it.

[Squa11_Leonhart]

Um, it really depends on the GPU to tell the truth.

If you have a 600 or 700 series card now, 84C is EXTREMELY bad, as the card will begin throttling it's speed down at 60.1C for a 600 series card, and 70.1C for a 700 series card.

False: between 60 and 70 degree's gets you the highest possible boost clock on 600 series cards, when the card hits 70 it downsteps the boost clock 13mhz, and does so again at 80c.

Stepping back is not the same as throttling, anything over the base clock is a boost clock so stepping back the multiplier when you hit 70 is not throttling.
also 700 series is designed to operate at the 80c mark(GPU Boost 2.0), with the clockrate adjusting up and down around this temperature.

If the temperature remains above 60 or 70C for long enough, the card will continue to drop it's speed until it reaches a set level (I believe at a certain point you will get speeds low enough that it doesn't feel like you spent $400 on a new GPU...).

False, the clockrates are set and defined in a stepped table in the vBios and temperature only affects the current boost clock and fan speed.

Optimal temperatures for any GPU range between 50-60C. Anything higher is considered by the manufacturer to be beyond optimal operating conditions.
You can still do it, but with newer Nvidia cards you can expect to be penalized for it.

Rubbish and nonsense
Further your 84c comment = dangerzone is fundamentally without basis, high end video cards have operated in the 70-84c range for years, even since the Geforce FX era, Keeping temps out of this range was fundamental for overclockers only, as higher temperatures reduced overclock headroom and instigated transistor leakage which necessitated higher voltages to keep the core stable, which in effect just increased the temperature further.

Reference design coolers typically target 85-90c, taking into account temperature and climate differences.

you guys...
wanna know why this is (i think) a client side error?
ive been running the game in a very (and i mean very) low set up.
my comp is not even i series, its core 2 duo
ddr 3 2gb
geforce gt 240 (i dont think i need to put other parts of this junk)
now youre probably thinking that im joking but its the truth, ive been playing for a month (and several days) and it was ok, there was not a single BSOD, or BlackSOD, the game load very long and very unresponsive but i can still play without crashes. after the 9/6 patch i crashed inside garuda, and then it never happen again for a several days and then it happens again in a dungeon, and then again, and then it happens every 10 mins. ive been looking around to find a solution, but then i found out that people with higher setup also experience the same thing. of course i need to buy new gears (already ordered it) but i dont think i wanna play again if the results are just the same...

Sorry, but no.

A change of processor load in a user mode program will not crash a system that is already operating in a stable state.

[Kittra]

*snip*

Sorry about the snip, but quoting all of that would have put me over SE's stupid 1000 character limit.


My comments about the "danger zone" are all taken from personal experience and relate to Nvidia's cards between the 400-500 series.
My comments on throttling are also taken from personal experience when related to the 600-700 series cards.

You are right about the temperatures for the 600 and 700 series cards being higher (70C and 80C respectively), I was simply trying to recall from memory when I made the post. I'll edit it to reflect the correct information.

My personal observations include a GTX 670 and GTX 780 dropping well below their "base clock" when over 80C with the lowest clock at 732mhz where it no longer dropped.

As far as the 500 series goes... I have gone through about 4 different GTX 570s which all started to artifact at above 80C and one's transistors even melted at a sustained 93C (don't buy MSI...).
The biggest problem I have with the 600 and 700 series cards IS the GPU Boost 1.0/2.0 as it causes some "frame rating issues" (smooth frame rate vs. number of frames per second) when it kicks the Boost in. To combat this, I simply overclock it so that it never needs to Boost, but I also needed to install additional cooling so that it would never throttle the speed down above a certain temperature.
The listed factors are complete bull, I'll always trust someone with personal experience over someone who just reads off of a tech article.

[Pandoro]

I'm not sure about all the technical stuff, I will just write about my experience.

I saw a lot of the crashes. Most of the times I wasn't getting a BSOD a lot, but it would freeze for a second and then unfreeze again when lucky. Otherwise I would need to hard reset my pc, or sometimes, but rather rarely get a BSOD.

What I noticed regarding drivers, and I tried all between 314 and the latest beta. The 314 runs more stable for me. The latest beta gave me LOT more crashes and more frequent BSODs.

Then I tried the TdrDelay "fix" which is proposed in many youtube videos. This didn't help. Neither it helped to set all FFXIV settings to the lowest possible value. Eventually I checked my temperatures and my GPU was around 80 degrees most of the time. This didn't seem to be a big problem though and I didn't really notice a big correlation between crashes and temperature spikes. I also set my nvidia settings to "performance always" or something like this, which also didn't help, although I had the idea that crashes were less frequent after all of this together with the 314 drivers.

As I am playing on my Dell laptop, holding a nvidia 540m with optimus technology, I wasn't able to do a lot in the bios. What "solved" the problem for me, was to download some nvidia system config tool and underclock my GPU to 630mhz. Since then I haven't had a single crash, apart from the moments where it would unload the profile and return to the normal 672mhz. So at least for me, there seems to be a problem with the general way my GPU works. A lot of people have pointed out that this kind of stuff happens when your GPU doesn't get enough power. This kind of makes sense as you would figure that it makes a system run unstable if it has a too low voltage. So since I couldn't crank up the voltage, I just underclocked my GPU.

I'm not saying this is the fix, or the way to go, I just hope that it helps some desperate soul to get to play in a normal way.

[Squa11_Leonhart]

I'm not sure about all the technical stuff, I will just write about my experience.

I saw a lot of the crashes. Most of the times I wasn't getting a BSOD a lot, but it would freeze for a second and then unfreeze again when lucky. Otherwise I would need to hard reset my pc, or sometimes, but rather rarely get a BSOD.

What I noticed regarding drivers, and I tried all between 314 and the latest beta. The 314 runs more stable for me. The latest beta gave me LOT more crashes and more frequent BSODs.

Then I tried the TdrDelay "fix" which is proposed in many youtube videos. This didn't help. Neither it helped to set all FFXIV settings to the lowest possible value. Eventually I checked my temperatures and my GPU was around 80 degrees most of the time. This didn't seem to be a big problem though and I didn't really notice a big correlation between crashes and temperature spikes. I also set my nvidia settings to "performance always" or something like this, which also didn't help, although I had the idea that crashes were less frequent after all of this together with the 314 drivers.

As I am playing on my Dell laptop, holding a nvidia 540m with optimus technology, I wasn't able to do a lot in the bios. What "solved" the problem for me, was to download some nvidia system config tool and underclock my GPU to 630mhz. Since then I haven't had a single crash, apart from the moments where it would unload the profile and return to the normal 672mhz. So at least for me, there seems to be a problem with the general way my GPU works. A lot of people have pointed out that this kind of stuff happens when your GPU doesn't get enough power. This kind of makes sense as you would figure that it makes a system run unstable if it has a too low voltage. So since I couldn't crank up the voltage, I just underclocked my GPU.

I'm not saying this is the fix, or the way to go, I just hope that it helps some desperate soul to get to play in a normal way.

There are some issues with certain implementations of nvidia gpu's that don't work too well with the newest drivers.

[Squa11_Leonhart]

Sorry about the snip, but quoting all of that would have put me over SE's stupid 1000 character limit.


My comments about the "danger zone" are all taken from personal experience and relate to Nvidia's cards between the 400-500 series.

400/500 series cards that are overclocked by the manufacturer are likely the blame there, msi/gigabyte sold a heap of 400 cards that leaked tdp like crazy and artifacted at high temps because of it.

My comments on throttling are also taken from personal experience when related to the 600-700 series cards.
You are right about the temperatures for the 600 and 700 series cards being higher (70C and 80C respectively), I was simply trying to recall from memory when I made the post. I'll edit it to reflect the correct information.

My personal observations include a GTX 670 and GTX 780 dropping well below their "base clock" when over 80C with the lowest clock at 732mhz where it no longer dropped.

I've had several 600 gpu's at 85c in tombraider/folding and not had them drop back to 732, the lowest they got was to the base clock.
there were driver issues that were causing it to get stuck in low power 3D,
A cpu throttling due to heat will reduce gpu load, and thus result in the clock rate falling back as well.

As far as the 500 series goes... I have gone through about 4 different GTX 570s which all started to artifact at above 80C and one's transistors even melted at a sustained 93C (don't buy MSI...).

MSI (and others) were caught using way to much voltage on those gpus, which increased heat, increased tdp leakage and thus increased instability of the transistor when under load. they were again caught doing so on 600 series cards

The biggest problem I have with the 600 and 700 series cards IS the GPU Boost 1.0/2.0 as it causes some "frame rating issues" (smooth frame rate vs. number of frames per second) when it kicks the Boost in. To combat this, I simply overclock it so that it never needs to Boost, but I also needed to install additional cooling so that it would never throttle the speed down above a certain temperature.

I see reports of this, but have never experienced it myself - even though I'm rather sensitive to input, audio and visual lag.