The account suspensions and gil reset leave a black mark on this game.

[lokust4]

Man, this game sucks now cmon square give us version 1.0 ff14 servers now from when all the exploits mentioned in this thread and dark devices thread were still around. The game just had a better community back in those days of the game and all these changes you made and content you added doesnt feel as epic as the earlier dungeons did.

I hate this game now Im going to quit unless you give me version 1 ff14 servers to play NOW NOW NOW.

(cookies to anyone that recognises the above and from where it came from)

[Masked]

*snip*

Vanilla WoW was 14 years ago. We do not base 14 year old OS's on modern tech.

How many subscribers does WoW have? So, the rate of "failure" is around what, 2%? So, we're condemning WoW because a 98% success rate is bad?

I don't think you're a programmer. Statistics are paramount to your profession and you CLEARLY fell off the wagon somewhere considering we're discussing Blizzard's success rate.

SE maintains no presence in their game other than one from overseas and it's extremely evident that NA/EU CS has taken a hit due to that transparency.

RMT is not properly tracked. Period. You can make all of the excuses you want for SE but, it doesn't deter from actual fact.

It's 2013. We have customer service standards that SE is not equaling nor, even rivaling.

*snip*

My source is his mouth. Listen to the podcasts. At the Pre-Launch Q/A this was also asked and answered, in kind.

Found a KG article shortly after posting this - This is in regards to another game but, the same tech was recycled, here: http://games.kitguru.net/featured/jo...orrying-trend/

[lokust4]

snip/[/url]

Ok so I was about to sit here and type out exactly why your wrong when I realised I dont need to.

You asked for numbers of players and then claimed to know the success rate, you pulled numbers out of your ass but worse still you think comparing a game thats been out for a month to a game thats been out for years, thats fine with you, but compare the two games at release and suddenly you cant compare the games anymore because, well because you think so.

You began by stating you worked on several titles and knew people at blizzard, you then used this as a basis to state how square punishing a few innocent people and failing to have decent customer service was the worst thing any mmo you can remember, thus refering back to your original list.

Then you claim superior knowledge of the inner workings, so i called you out and proved you dont know even basic programming practice, evading and retreating is becoming your hallmark in this debate, becoming further and further attached to the notion that this game should definatly be compared to wow in its current form, after years of development, and never to its original form that was buggy as hell for at least 6 of those years.

Blizzard had a very unique way of informing its customers of information, when answering when something would be fixed we would be told "soon(tm)" tm meaning trademark, because it was famous in the forums that soon could be anywhere from 1 week to never, ever being done.

They also had another pithy catchphrase in the mod section of the forums, "working as intended". used primarily to define any problem they couldnt easily fix and werent going to because they had other things to fix first.

All I have done is taken one example from your list that you held as a paragon and proved that the experience was far worse than you are aware, maybe googling zombie invasion event pre wotlk will still pull up a few thousand posts saying "im quiting this game I cant believe blizzard would treat its customers so badly".

Thus I have disproved your original statement entirely, and in course, disproved a vast majority of your claims. You lose sir, good day. I SAID GOOD DAY.

[Bizniztyme]

[/url]

Someone talking out of their behind. No wonder it stinks so bad on these forums.

[Masked]

*snip*

Opinions are like assholes

I will argue with you later by editing this post. busy right now.

WoW's CS is industry standard for a reason. Regardless of you personal opinion and/or anything else you push, it's the gold standard for a reason. Their success rate is unmatched.

CS is a game of numbers and statistics. Not a thousand anomalies out of 8 million users. 98% IS 98%.

SE's success rate is no-where near 98%...No where near 90% even...But, it takes them so long to respond currently, it will more than likely be forgotten by the time they respond. - What quality CS -

Then you're making an excuse that because FFXIV is arguably vanilla, they should get a free pass? - Erm, no, they failed 2 years ago...And we now PAY for them to fail even harder.

Horribly coded tracking algorithms, combined with a server buffer that could easily be pushed client-side, on-top of the WORST CS IN THE INDUSTRY, are leaving a black mark on this game more than anything...and that's just a fact, jack.

[Teykos]

My source is his mouth. Listen to the podcasts. At the Pre-Launch Q/A this was also asked and answered, in kind.

I guess I should look through transcripts of those later then. Thanks.

Found a KG article shortly after posting this - This is in regards to another game but, the same tech was recycled, here: http://games.kitguru.net/featured/jo...orrying-trend/

Err, that article and the original article it refers to don't really say much, other than SE admitting they track people (with settings as an example) and the writer expressing his displeasure at the fact. But thank you for the effort.

[Bloodwillow]

I dunno. I call BS on how 'innocent' a lot of the people complaining are. The suspensions themselves were pretty unfortunate, and I think people should be compensated for that. However, I have multiple people in my FC that had substantial amounts of gil, and were suspended, but none of them lost anything aside from time. It seems to me that the people who lost their Gil were, in some way, connected to the Gil sellers or botting.

Though I understand what you say, it still worries me.

I do a bit of everything in game, but on my server, Gilgamesh, the prices for shards and materials like aldgoat skins are going through the roof. I mean .. insanely. 10+ stacks of 99 aldgoat skins all sold by the same person ... I will not touch. Now I am sure there are some people who just turn on some music and go to town. But botters are rampant on Gilgamesh now. I've seen them and reported tons. I've seen them stand in one spot and wipe out aldgoats barely blinking (there is NO WAY they are not bots as a human reaction time cannot be split second casting).

I get most of my materials myself as I am self sufficient as I can be. I sell my items at fairly low/reasonable prices, putting materia on them to help me practice understand how it works.

I put 7 Fang Earrings up on the market yesterday, HQ with materia, for 300gil.

The same person bought all 7 of them. Which I found quite strange since one only has one earring slot.

So that leaves me thinking.

** If that was a RMT/botter who bought my earrings, am I now going to get banned because I have ZERO CONTROL over who bought my items? ... because alot of arguments in here seem to say "it's the crafter's fault on who buys what". **

Well, that would be special.

I never have more than 30k to my name. I always use it up fast making items and buying gear for my FC and friends. I never sell my items more than what I feel is right in regards to materials/time and level of the item (pricing a level 15 earring for 5k gil is stupid).

Its possible you are innocent, probable you arnt, and SE divulging information to you about how they caught you would allow other hackers and such to avoid being caught the same way.

I dont want them to tell you ANYTHING because I dont want the goldsellers to KNOW A DAMNED THING ABOUT HOW THEY ARE BEING CAUGHT.

That is where we stand, you want answers and its understable but giving you those answers comprimises the future endevours of SE to rid of us of real problems.

End of conversation, for whatever reason you were caught exploiting a broken market, either innocently or intentionally and now you pay the price whether you deserve to or not.

This is .. interesting.

So you are saying if you were banned, and you had no reason why because you knew you did nothing wrong, you would be more than happy to take the ban, lose gil, and just go on your merry way?

Dear god man, I soooo want what you are smoking! Because it is human nature to find out -why- something happened.

I would like to see the mails people are receiving from bans/suspensions, because a few have commented in a part where is says "these are the logs" (ad lib) they are LEFT BLANK. How in hell do you do an investigation then have no proof??

So you say even knowing privately is bad? I am sooo confused. Please, come back to us and tell us how happy you are if this happens. I'll even screenshot and link this post for you.

If square told you why they suspected your account, and you were an exploiter, you would go away and do everything in your power to find a way around getting caught, that is how it works. If you dont believe me go and take another look at gil spamming in cities, these guys take great effort in making sure they arent flagged by adding random characters to every report and deliberatly having the text change.

That's because Square Enix did a stupid move and dropped the ball. They said out in public how they were handling things.

So the fault is more the game company than anything.

It is more sad that they did not have ways in place when the game came out like tons of other MMOs have before. It is like they didn't do their research on western markets or something.

I am behind that people do need to report each time they see spam or botting. If the form doesn't work at the time, write the info down. There is actually another form to use outside the game. Here is the link to it: https://support.na.square-enix.com/f...=5382&la=1&p=0

[lokust4]

[QUOTE=Masked; SNIP[/QUOTE]

Well i think i have already answered your question above, even if you compare this game to wotlk at release there was still the incident i mentioned and that's before we talk about the bots having free reign through five years, the gold spamming that occurred constantly, the waiting hours, sometimes days for a ticket to be answered and to usually get an unsatisfactory result from speaking to gms.

No sir I dont think they get a free pass, I think they have earned a pass by taking fast action and trying to fix the game. Blizzard fell foul of this more times than I can count preferring to take no action for a very long time and still releasing broken patches.

If square has a black mark then blizzard has blotted out the godamned sun with the darkness it bred. And it isnt alone or all those wow killers as they were called, wouldnt have been abandoned after a few months, does anyone remember rift? anyone? bueler?

[Masked]

*snip*

Once again. Statistics.

WoW has over 8 million subs. There will always be losses. Always be those that slip through the cracks. It sucks for those individuals, I've been one of them but, it does happen.

Blizzard has the best CS rating in the industry. They earned that because they have over 98% customer satisfaction. Do some math for me. 98% of 8 million.

Square does not have 8 million subscribers. Square's CS rating is currently at a 12% in NA and it's actually getting lower. In fact, they've already been reported to the BBB enough that a full review is underway. It took EA 8 months to even get there (Voted the worst CS in the industry last year)...Took SE, 1.

The western approach does not work. NCSoft proved it didn't work, MULTIPLE times, with multiple games.

Good games require damned good customer service, especially those you pay for and right now, SE does not have good customer service...Not anything remotely resembling the word good, much less satisfactory.

Also, I've been raiding in Rift since day 1. <~ Alpha/Beta. I left only recently for FFXIV. Trion had the second best CS in the industry until it went FTP and abolished the telephone service. Now, they're on-line only, HOWEVER, they still have response times that max out at 20 minutes. Let me say that again A FREE TO PLAY GAME WITH RESPONSE TIMES THAT AVERAGE 10 MINUTES.

Square's response time you ask? I waited in chat for 5 hours yesterday. - We PAY for that.

So you tell me, is Square living up to your expectations? Because they're not living up to mine...

The lack of response on this topic leaves more than a black mark, it leaves a bad taste and an empty wallet.

[Cegiana]

People who use Security Tokens don't get their accounts hacked and they don't lose their gil. SE made it very clear that using a security token is the only safe way to play this game. If you don't use the token, then you can't really expect them to put your hacked account as some priority to fix. If you take the steps to protect your account, then your account will be protected. It's that simple, no security token, then your account is just waiting to be hacked and screwed with. I personally can't imagine why anyone would be without the token, that's just asking for things to go wrong.