I Got Hacked Support List - Sign Here

[Mithril]

How do we get to live chat support? I can't find it for the life of me. I got 90000 error and my account was suspended this morning and I haven't done anything wrong. I changed password and can still log into my account just fine, and my fc has not seen me online with 4 days of trial remaining and I already payed for time but it says it is suspended and or not registered. I have recieved a fishy email saying my account was 'terminated' late last night but I don't think it is really from square. Edit: Nevermind, I figured out how to get to it after some trial and error.

[SynbiosRex]

Last response, but the problem is that Square Enix can't do their job and just don't care either.

[Spoolx]

Hacked on sept 12th, did the ticket thing and the live chat that kept failing thing until the 19th when I finally called snd spoke to someone. They told me they were escalating and it would take two weeks.
Haven't heard from them since

[DrAK420]

Hacked on sept 12th, did the ticket thing and the live chat that kept failing thing until the 19th when I finally called snd spoke to someone. They told me they were escalating and it would take two weeks.
Haven't heard from them since

There is no rollback system created yet. They said they are working on it and they have our character data to rollback to stored away for once they can. So it's basically gonna be long ride. Only things we can do is maybe start a petition to push this forward as a top priority and also flood the letter to the producer live question forum with questions about rollback for paying loyal customers.

[Spoolx]

There is no rollback system created yet. They said they are working on it and they have our character data to rollback to stored away for once they can. So it's basically gonna be long ride. Only things we can do is maybe start a petition to push this forward as a top priority and also flood the letter to the producer live question forum with questions about rollback for paying loyal customers.

I don't care about a roll back, I want my account unlocked.

[Lethallin]

Yeah. At this point, (I got compromised on 9/10 (I can't even just say the 10th anymore, because it'll soon be a MONTH)) I don't even care if I lost everything. I can rebuild that.

I just want my account back.

[DrAK420]

For getting back into locked account they told me there is a new declaration form you gotta fill out with proof of ID and fax or email it. They said even if you applied before you should call back to get the new declaration form mailed to you.

[Illurim]

For getting back into locked account they told me there is a new declaration form you gotta fill out with proof of ID and fax or email it. They said even if you applied before you should call back to get the new declaration form mailed to you.

I did that a week ago in live chat with them and I'm still waiting. A few days off 3 weeks now in total. It's really starting to suck.

[Clint]

Hacked: Noticed 5OCT13
Status: What's your current status? I have access for now. The hacker deleted my Lvl 50 Monk on Exodus.
Attempted to Resolve By: E-mail. I will call on Monday
Did it Work: Waiting

Tried Phone Support: Trying to call on Monday
Number Used: The numbers that are posted in this forum (THANK YOU)
Did it Work: Not sure yet

Final Resolution: No resolution yet.

[Spoolx]

6 days away from a month for me