I Got Hacked Support List - Sign Here

[thoughtless]

Hacked: 9/28/2013
Status: Received Service Account Termination letter on 09/29/13 accusing me of RTM with no forewarning or any communication at all from SE.
Attempted to Resolve By: Contacted Customer support on 09/28/2013 immediately after I found out my account was compromised/hacked. Changed all my passwords, activated the security token (did not know it existed until I found out about it from this forum).
Did it Work: Hopeful.

Tried Phone Support: Calling them in 5 minutes when CS opens at 0900 hrs sharp.
Number Used: What number did you use?
Did it Work: Hopeful (will edit with results after phone call)

Final Resolution: So far permanently banned. All SE has to do is log onto my main character and see that I am fully equipped with quest given white/AF gear and less than 150k gil to my name. If I was buying or selling gil, I have very little to show for it.

[lord_hur]

Hacked: 30/09/2013
Status: What's your current status? Can't log hacker out
Attempted to Resolve By: Changing password, installing token, deactivating my account
Did it Work: No, trying to leave it deactivated for a longer period...

Tried Phone Support: Have you tried calling them? Lol no. I'll rather quit playing, given other people's experience.

Final Resolution: Pending

[lord_hur]

Update : immediately deactivating my account (6 hours), changing my password and adding token did it, I got my account back. The only thing amiss was the character they created, presumably to spam.

I most likely was too poor for them to take my money ^^

[Zenaku]

Update : immediately deactivating my account (6 hours), changing my password and adding token did it, I got my account back. The only thing amiss was the character they created, presumably to spam.

I most likely was too poor for them to take my money ^^

Next time just do chat support they log out my GF account soon i saw it was log in by a hacker. It was used to farm sheep using 3rd party tool to warp around killing sheep lol. Took all her crystal and gil but there a way for you to get it back if you care if not then it's not a big deal.

Sidenote: I would change the email and make sure you use password with uppercase and lowercase and numbers. For both new email and your SE account and make the pw different for both because even with a token people can be hacked happen a lot in FFXI.

[nothappy]

Hacked: 9/28/2013
Status: Received Service Account Termination letter on 09/29/13 accusing me of RTM with no forewarning or any communication at all from SE.
Attempted to Resolve By: Contacted Customer support on 09/28/2013 immediately after I found out my account was compromised/hacked. Changed all my passwords, activated the security token (did not know it existed until I found out about it from this forum).
Did it Work: Hopeful.

Tried Phone Support: Calling them in 5 minutes when CS opens at 0900 hrs sharp.
Number Used: What number did you use?
Did it Work: Hopeful (will edit with results after phone call)

Final Resolution: So far permanently banned. All SE has to do is log onto my main character and see that I am fully equipped with quest given white/AF gear and less than 150k gil to my name. If I was buying or selling gil, I have very little to show for it.

I hope you are ready to wait 3+ weeks... Tomorrow will be 3 weeks for me, and still not a word from SE yet.