I Got Hacked Support List - Sign Here

[Abraxis]

Why don't you all try to track also on which gaming sites everyone is registered if you were using the same access data for ARR? May help pinpointing where the issue is coming from and help other users too.

That's a good idea. But after thinking about it, granted I went to a number of different sites looking up information regarding FFXIV, I never registered on any of the sites...ever. So even if there was a keylogger on the sites, or even something on a banner ad (which is blocked with AdBlock for me) I don't see how it would have logged my username and/or password. And since i ran a full scan of my computer, twice, using Avast as well as Spyware Blaster and Malware Bytes which didn't find anything, I'm confused as to where/how my information was accessed Anyway...

But to add to the "information pool" the sites I went to were

FFXIVdb.com
ffxiv.gamerescape.com
ffxivrealm.com
kotaku

And one more that I suppose could be suspect, but it was quite handy in helping me determine which zone I should try heading to for level appropriate content.
home.comcast.net/~nakomaru/ffmaps/

[Vave]

Account was stolen 9/24/2013, my sister saw my character log in, during which time I apparently cleared out the FCC, probably also my own inventory, and then gave leader to an officer before leaving.

This morning, my account is banned because of RMT activity. I called their tech support this morning, got an estimated investigation time of two weeks. I'll update this if my account is restored.

[magicninja999]

so how much gil did you buy from the web site that key logged you?

[DrAK420]

Date Hacked - 9/13/2013 sometime after 5am est
Steps taken to resolve it
1. was getting error 3102, SE support just said wait it out. turned out to be ahacker once I could log in but SE support was closed by then for the weekend.
2. called on Monday, they sent me a declaration form for ffxi not ffxiv. filled it out and sent it in anyways. Called them the next day to make sure it was ok to use the ffxi form even tho I was playing ffxiv. They said yes, they just haven't gotten around to making a new form. They told me they received my form and my case was escalated.
3. Called back Friday to check the progress of my rollback. They told me if I hadn't been rolled back by two weeks after the date of receiving my form to call them.
4 Called them 2 weeks after. SE support told me there was a hiccup and that the ffxi form was no longer acceptable and that I needed a form for ffxiv. So the SE support person resubmitted my compromised account info and told me they would send the right documents the next day.
5. Next day I received an email from SE support entirey from Japanese. Since I don't know Japanese I called them again to ask what was going on. It is now today.
6. Now the SE support person tells me the reason my rollback was not completed was not because I sent the wrong form. The declaration form is for people who are locked out of their account only, otherwise for a rollback you only need to submit the online request form.
7. The SE support person tells me there was no rollback because SE has no measures created yet to rollback characters because they did not anticipate people getting hacked. They did tell me that they still have character save data saved to rollback to even though they have no means of rolling back. I was told that SE is working on a rollback system right now and it is a top priority.

So basically I was run in circles for 2 weeks for nothing. How could SE not anticipate needing a rollback system when every single mmo to date has anticipated it and implemented a rollback system? SE is always saying how they appreciate the people who stuck with them but now when we need them they are not there for us. Its not like hacked accounts are something new, they should of had implemented measures to rollback hacked accounts before release. that is online mmo 101. Also it says right there in online forms that characters get two rollbacks. How can they promise that when they don't even have a way to rollback?

[Mithril]

How do we get to live chat support? I can't find it for the life of me. I got 90000 error and my account was suspended this morning and I haven't done anything wrong. I changed password and can still log into my account just fine, and my fc has not seen me online with 4 days of trial remaining and I already payed for time but it says it is suspended and or not registered. I have recieved a fishy email saying my account was 'terminated' late last night but I don't think it is really from square. Edit: Nevermind, I figured out how to get to it after some trial and error.

[Clint]

Hacked: Noticed 5OCT13
Status: What's your current status? I have access for now. The hacker deleted my Lvl 50 Monk on Exodus.
Attempted to Resolve By: E-mail. I will call on Monday
Did it Work: Waiting

Tried Phone Support: Trying to call on Monday
Number Used: The numbers that are posted in this forum (THANK YOU)
Did it Work: Not sure yet

Final Resolution: No resolution yet.

[KudryavkaNoumi]

Hacked: Sept 22, 2013
Status: What's your current status? (Suspended, banned, waiting for rollback, etc)
Was suspended, then terminated. GOT MY ACCOUNT BACK.

Attempted to Resolve By: List how you attempted to resolve the problem.
Sent email ticket on Sept 22, called them Sept 23 at 2 pm PST. They terminated my account and sent an email a few hours later, causing me to lose hope. I called a rep and he said that the reason I was banned was because my account was flagged for investigation. Called again 2 weeks later asking to re-escalate my investigation. Was un-banned and had my account restored the following day, which is today, at 10 pm PST.

Did it Work: Yes, No, Maybe, Hopeful, Bashing head against keyboard.
Yes, after 2 weeks + 2 days of waiting...

Tried Phone Support: Have you tried calling them? Yes
Number Used: What number did you use? Both (310)846-0345 and (858)790-7529
Did it Work: Yes, No, Maybe, Hopeful, Crying into keyboard.
Yes - got my investigation started, answered questions.
Final Resolution: What was the final outcome / result from SE? (Permanently banned, suspension lifted, account items recovered, account items not recovered, etc.)

Suspension lifted, not sure about account items but we'll find out soon Don't lose hope guys!

[JowyAvilon]

Hacked: 9/21/13
Status: Girlfriend suspended with absolutely no communication she had been.
Attempted to Resolve By: following this link:https://support.na.square-enix.com/f...1&c=58&sc=348& and following step b since a was impossible. Have also opened a support ticket.

Tried Phone Support: Want to, but they are stupidly closed on the weekend.
Number Used: --310-846-0345
Was it Helpful: --Could have been better but at least there is action being taken, allegedly.

Final Resolution: -- To be determined.

Information Pool
Girlfriend doesn't register to those kinds of websites and when she does register to a website she uses different random passwords.

[JowyAvilon]

updated my previous post.

[Cirsce]

Bump. Finally resolved on the 11th day, he just got his account un-suspended. I updated my original post with some information on it.